Customer Experience and Service Performance Lead

il y a 6 jours


Bruxelles, Région de Bruxelles, Belgique Golden Palace Casino Sports Temps plein
Golden Palace recrute : Customer Care Lead (FR/NL/EN) – Online Gaming Vous êtes un leader passionné par l'expérience client et souhaitez évoluer dans l'industrie du jeu en ligne ? Golden Palace, acteur majeur du gaming en Belgique, recherche son Customer Care Lead pour superviser une équipe dédiée et garantir une satisfaction client optimale.

En tant que Lead Customer Care, vous aurez un rôle clé dans la gestion et l'optimisation de notre service client. Superviser et coacher une équipe de 4 Customer Care Specialists
Optimiser les processus pour offrir un service fluide et efficace
Collaborer avec les départements IT, Legal et Opérations pour améliorer en continu nos services
Gérer les KPIs et le reporting pour piloter la performance du service
Expérience en gestion d'équipe dans le service client (gaming, e-commerce ou retail est un plus)
Bonne connaissance du français, néerlandais et anglais.
Capacité d'analyse, de gestion des priorités et résolution de problèmes
Postulez dès maintenant ou contactez-nous pour en savoir plus.

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