Experience Manager

il y a 5 jours


Bruxelles, Région de Bruxelles, Belgique Hospitality Talents - Recruitment Agency Temps plein
Job Description

Hospitality Talents, a specialized recruitment agency, is seeking an experienced Customer Experience Manager for our client, a leading train operator.

This dynamic role will involve shaping exceptional onboard experiences for travelers. As a key member of the team, you will be responsible for driving performance, elevating customer satisfaction, and fostering a strong culture.

  • Lead and inspire the Onboard Services team across multiple locations to deliver outstanding customer service and operational excellence.
  • Analyze customer feedback and implement action plans to enhance the traveler experience in real-time.
  • Develop and support your team, ensuring everyone grows and thrives in their roles.
  • Foster a positive, supportive culture and engage with stakeholders to achieve key performance indicators.
  • Promote safe practices and minimize risks to ensure a secure environment for all.
Key Responsibilities:

• Lead and develop a high-performing team across multiple locations.

• Analyze customer feedback to inform data-driven decision making.

• Foster a positive culture and engage with stakeholders to drive business outcomes.

• Promote safe practices and minimize risks to ensure a secure environment.

Requirements

To succeed in this role, you will need:

  • Fluent Dutch and English language skills (French is a plus).
  • Proficient in using computer systems and software.
  • At least 3 years of experience managing a team of managers.
  • Proven ability to embed and drive a customer-focused service culture.
  • Experience in the catering, service, or travel industry.
  • Strong analytical skills and the ability to engage confidently with all levels of the company.


  • Bruxelles, Région de Bruxelles, Belgique Hospitality Talents - Recruitment Agency Temps plein

    **About Hospitality Talents - Recruitment Agency**We are a recruitment agency specialized in hospitality profiles, dedicated to finding top talent for our clients.The company overview highlights our commitment to delivering exceptional results and fostering strong relationships with our clients.**Job Description:**We are seeking an experienced Customer...

  • Customer Experience Manager

    il y a 16 heures


    Bruxelles, Région de Bruxelles, Belgique Hospitality Talents - Recruitment Agency Temps plein

    Job DescriptionHospitality Talents, a recruitment agency specialized in Hospitality profiles, is currently looking for an experienced Customer Experience Manager for our client, a leading train operator.As Customer Experience Manager, you'll be at the heart of shaping exceptional onboard experiences for our travelers. This isn't your typical 9-to-5...


  • Bruxelles, Région de Bruxelles, Belgique Hospitality Talents - Recruitment Agency Temps plein

    Hospitality Talents, a recruitment agency specialized in Hospitality profiles, is currently looking for an experienced Customer Experience Manager for our client, a leading train operator. Responsabilités principales As Customer Experience Manager, you'll be at the heart of shaping exceptional onboard experiences for our travelers. This isn't your...


  • Bruxelles, Région de Bruxelles, Belgique Hospitality Talents - Recruitment Agency Temps plein

    Hospitality Talents, a recruitment agency specialized in Hospitality profiles, is currently looking for an experienced Customer Experience Manager for our client, a leading train operator. Responsabilités principales As Customer Experience Manager, you'll be at the heart of shaping exceptional onboard experiences for our travelers. This isn't your...

  • Experience Event Manager

    il y a 6 jours


    Bruxelles, Région de Bruxelles, Belgique Stark Recruitment Temps plein

    **About Stark Recruitment**We are seeking an experienced event manager to join our team in Brussels, Belgium.As a global leader in photo and video experiences for live and retail activations, we partner with top-tier brands across all industries to deliver innovative and engaging visual experiences. With a fast-evolving portfolio of activation concepts, we...

  • Employee Experience Manager

    il y a 10 heures


    Bruxelles, Région de Bruxelles, Belgique Paynovate SA Temps plein

    **Job Description**You will be responsible for creating a meaningful employee experience by managing day-to-day HR operations, supporting strategic initiatives, and driving HR innovation. Key responsibilities include:Acting as a key contact for employees throughout their journeyCrafting memorable experiences at each touchpointUtilising HR technology and...


  • Bruxelles, Région de Bruxelles, Belgique Stephex Group Temps plein

    Are you looking for a challenging opportunity in a strong and growing environment?We are a family-owned company based in Meise, Belgium, with a reputation for excellence in horse trading, automotive innovation, and event management.We are seeking a talented HR Manager to join our team in Meise, Belgium.As a key member of our organization, you will be...

  • Experience Designer

    il y a 3 jours


    Bruxelles, Région de Bruxelles, Belgique Materiatek Temps plein

    About MateriatekMateriatek is a leading platform for architects, designers, and spatial creators to collaborate, innovate, and push the boundaries of creativity. Our Materials Library is a treasure trove of resources, offering direct access to a wide range of materials, tools, and expertise. We believe in empowering our community to achieve greatness through...


  • Bruxelles, Région de Bruxelles, Belgique Hospitality Talents - Recruitment Agency Temps plein

    Hospitality Talents , a recruitment agency specialized in Hospitality profiles, is currently looking for an experienced Customer Experience Manager for our client, a leading train operator. This isn't your typical 9-to-5 job—you'll be on the move, traveling between Paris, London, Brussels, and Amsterdam, driving performance, elevating customer...


  • Bruxelles, Région de Bruxelles, Belgique Hospitality Talents - Recruitment Agency Temps plein

    Hospitality Talents , a recruitment agency specialized in Hospitality profiles, is currently looking for an experienced Customer Experience Manager for our client, a leading train operator. This isn't your typical 9-to-5 job—you'll be on the move, traveling between Paris, London, Brussels, and Amsterdam, driving performance, elevating customer...


  • Bruxelles, Région de Bruxelles, Belgique Paynovate SA Temps plein

    Job DescriptionPAYNOVATE SA is seeking an exceptional People Partner to join our dynamic team. This role will play a crucial part in shaping the future of HR at Paynovate SA by driving meaningful employee experiences, ensuring compliance with local regulations, and supporting strategic initiatives that prioritize efficiency and employee engagement.- Develop...


  • Bruxelles, Région de Bruxelles, Belgique Golden Palace Casino Sports Temps plein

    About the JobWe are looking for a highly skilled Graphic Designer Visual Experience Manager to lead our design studio's efforts in creating immersive experiences for our customers.This role will involve developing both static and animated content that aligns with our brand guidelines and strengthens our visual identity.The ideal candidate will have a strong...

  • People Experience Specialist

    il y a 3 semaines


    Bruxelles, Région de Bruxelles, Belgique Baker & McKenzie Rechtsanwaltsgesellschaft mbH Temps plein

    The RoleAs a People Experience Specialist, you will support the Talent Manager in enhancing the overall employee experience by focusing on people-centric initiatives and delivering premium HR services.Your role is pivotal in fostering a positive work environment, ensuring employee satisfaction, and driving engagement through innovative HR practices.Main...


  • Bruxelles, Région de Bruxelles, Belgique F. Hoffmann-La Roche AG Temps plein

    At F. Hoffmann-La Roche AG, we are seeking a Customer Value Stream Partner to connect customer needs with our Supply Chain network.This role involves understanding the local market, customer requirements, and key partners. The ideal candidate will have an enterprise-thinking mentality to translate future healthcare changes into actionable opportunities, and...

  • User Experience Designer

    il y a 3 semaines


    Bruxelles, Région de Bruxelles, Belgique EOLIS Temps plein

    We are looking for a Native Dutch UX/UI Designer to join our team and work with our clients to create exceptional user experiences for their customers.Who are we?EOLIS GROUP is a Digital & Marketing In-housing Company that helps its clients to grow their own in-house digital & marketing capabilities, whether they need digital, creative, content, marketing or...


  • Bruxelles, Région de Bruxelles, Belgique Hospitality Talents - Recruitment Agency Temps plein

    Job DescriptionHospitality Talents, a recruitment agency specializing in hospitality profiles, is currently seeking an experienced Customer Experience Director for our client, a leading train operator.Main Responsibilities:Lead and inspire the Onboard Services team across multiple locations, driving exceptional customer service and operational...


  • Bruxelles, Région de Bruxelles, Belgique Michael Page Temps plein

    **About Us**Our company is a leading provider of gaming solutions, operating in multiple international markets. We are committed to responsible gaming and focus on creating engaging and safe player experiences.We are looking for a talented VIP Account Manager to join our team in the gaming sector. As a key member of our team, you will be responsible for...


  • Bruxelles, Région de Bruxelles, Belgique SB Recruitment & Services Temps plein

    Développement de l'EnfantNotre entreprise est à la recherche d'un Directeur Marketing capable de prendre en charge le développement de notre stratégie marketing.RôleVous serez responsable de la définition, du pilotage et de la mise en œuvre de la stratégie marketing pour l'ensemble des stores.Compétences requisesExpérience confirmée...


  • Bruxelles, Région de Bruxelles, Belgique Made Design & Innovation Temps plein

    We're seeking a highly skilled Digital Experience Architect to join our team at Made Design & Innovation. As a key member of our digital design team, you will be responsible for crafting immersive user experiences that connect, engage, and inspire.Your responsibilities will include:Developing wireframes, prototypes, and visual designs that align with user...


  • Bruxelles, Région de Bruxelles, Belgique Vivid Resourcing Temps plein

    We are searching for a highly skilled Customer Experience Strategist to join our team at Vivid Resourcing. In this role, you will play a key part in shaping the customer journey, minimizing outreach, and implementing an incentive framework for improved interactions.Your expertise in process optimization and digital transformation initiatives will be...