Cloud Support Engineer
il y a 4 semaines
Genesys Cloud L1 Support Engineer (24×7)Experience Required: 2+ years (Genesys Contact Center Ops)Role PurposeProvide frontline operational and monitoring support for Genesys Cloud, ensuring uptime, stability, and first-response incident handling.ResponsibilitiesA. Monitoring & Daily Operational TasksMonitor agent status, queues, and call flow performance using Genesys Cloud dashboards.Monitor concurrency, license usage, trunk status, and routing flows.Perform periodic health checks (15-min/30-min intervals) during peak time.Validate red/amber alerts and create incident tickets immediately.Monitor IVR prompts, DTMF issues, bot responses, and ensure flows are responsive.B. User & Agent AdministrationCreate, update, and disable agents, skills, divisions, and groups.Assign appropriate licenses, roles, and permission sets.Basic configuration updates (wrap-up codes, skills, group assignments).Reset MFA, passwords, and troubleshoot login issues.C. Incident ManagementFirst-level diagnosis based on predefined SOPs.Assign ticket severity as per SLA (SEV1–SEV4).Collect preliminary logs/screenshots and escalate to L2.Provide real-time communication for any platform impact.D. Shift & Support24×7 rotating shifts (3 shifts).Participate in daily shift handover with complete incident summary.Follow standard runbooks, SOPs, and escalation matrix.Required Technical SkillsBasic understanding of Cloud Contact Center systems.Familiarity with Genesys Cloud admin UI.Understanding of SIP basics, softphone setup, network basics.Strong communication & support skills.
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Cloud Support Engineer
il y a 3 jours
Brussels, Belgique HTC Global Services Temps pleinGenesys Cloud L1 Support Engineer (24×7)Experience Required: 2+ years (Genesys Contact Center Ops)Role PurposeProvide frontline operational and monitoring support for Genesys Cloud, ensuring uptime, stability, and first-response incident handling.ResponsibilitiesA. Monitoring & Daily Operational TasksMonitor agent status, queues, and call flow performance...
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Support Engineer
il y a 5 jours
Brussels, Belgique Sander Temps pleinAs-tu déjà une première expérience en Telecom ? Rejoins cette société pour accélérer ta carrière et devenir un expert incontournable du secteur ! 🌟Connectivité, Télécommunication, Réseau, VoIP... tu viens de terminer tes études ou souhaites te spécialiser dans ce secteur en plaine expansion ? Cette opportunité est ta porte d'entrée !...
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Cloud Automation Engineer
il y a 2 semaines
Brussels, Belgique Europa Search Temps pleinCloud Automation Engineer (Freelance)OverviewWe're seeking two experienced freelance engineers to support cloud infrastructure automation across Azure and AWS environments.Key ResponsibilitiesDevelop and maintain Terraform infrastructure as codeBuild and optimize CI/CD pipelines (Azure DevOps, GitLab)Automate cloud operations and deployment...
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Cloud Automation Engineer
il y a 1 semaine
Brussels, Belgique Europa Search Temps pleinCloud Automation Engineer (Freelance)OverviewWe're seeking two experienced freelance engineers to support cloud infrastructure automation across Azure and AWS environments.Key ResponsibilitiesDevelop and maintain Terraform infrastructure as codeBuild and optimize CI/CD pipelines (Azure DevOps, GitLab)Automate cloud operations and deployment...
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Infrastructure & Cloud Engineer
il y a 4 semaines
Brussels, Belgique Talencia Consulting Temps pleinTalencia is currently looking for an Infrastructure engineer Hybrid cloud for one of my clients.MissionAs an Infrastructure Engineer Hybrid Cloud, you will integrate the Infrastructure team within our organization.You will be responsible for the operational management, reliability, optimization, and security of Azure and M365 environments within a hybrid...
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Network & Telecom Engineer
il y a 2 semaines
Brussels, Belgique Cloud Power Luxembourg Temps pleinNetwork & Telecom Engineer We are looking for an experienced Network & Telecom Engineer to join our Infrastructure team for a long-term assignment in Brussels. Brussels | Start date : ASAP Full-time | 50% remote Native French or Dutch + English Role OverviewYou will be responsible for the operation, optimization, security, and reliability of the network and...
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Network & Telecom Engineer
il y a 2 semaines
Brussels, Belgique Cloud Power Luxembourg Temps pleinNetwork & Telecom Engineer We are looking for an experienced Network & Telecom Engineer to join our Infrastructure team for a long-term assignment in Brussels. Brussels | Start date : ASAP Full-time | 50% remote Native French or Dutch + English Role OverviewYou will be responsible for the operation, optimization, security, and reliability of the network and...
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Freelance Infrastructure Engineer Hybrid Cloud
il y a 4 semaines
Brussels, Belgique ClearSource Temps pleinFreelance Infrastructure Engineer Hybrid Cloud Brussels, Hybrid6-month renewable contract to start January 26As an Infrastructure Engineer Hybrid Cloud, you will integrate the Run Infrastructure team at You will be responsible for the operational management, reliability, optimization, and security of Azure and M365 environments within a hybrid cloud...
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Freelance Infrastructure Engineer Hybrid Cloud
il y a 6 jours
Brussels, Belgique ClearSource Temps pleinFreelance Infrastructure Engineer Hybrid Cloud Brussels, Hybrid6-month renewable contract to start January 26As an Infrastructure Engineer Hybrid Cloud, you will integrate the Run Infrastructure team at You will be responsible for the operational management, reliability, optimization, and security of Azure and M365 environments within a hybrid cloud...
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Cloud & Infrastructure Engineer
il y a 4 semaines
Brussels, Belgique beBeeInfrastructure Temps pleinJob Title: Infrastructure Cloud Engineer We are seeking a skilled Infrastructure Cloud Engineer to join our team and help us shape the future of cloud computing.
