Cloud Support Engineer
il y a 4 jours
Genesys Cloud L1 Support Engineer (24×7)Experience Required: 2+ years (Genesys Contact Center Ops)Role PurposeProvide frontline operational and monitoring support for Genesys Cloud, ensuring uptime, stability, and first-response incident handling.ResponsibilitiesA. Monitoring & Daily Operational TasksMonitor agent status, queues, and call flow performance using Genesys Cloud dashboards.Monitor concurrency, license usage, trunk status, and routing flows.Perform periodic health checks (15-min/30-min intervals) during peak time.Validate red/amber alerts and create incident tickets immediately.Monitor IVR prompts, DTMF issues, bot responses, and ensure flows are responsive.B. User & Agent AdministrationCreate, update, and disable agents, skills, divisions, and groups.Assign appropriate licenses, roles, and permission sets.Basic configuration updates (wrap-up codes, skills, group assignments).Reset MFA, passwords, and troubleshoot login issues.C. Incident ManagementFirst-level diagnosis based on predefined SOPs.Assign ticket severity as per SLA (SEV1–SEV4).Collect preliminary logs/screenshots and escalate to L2.Provide real-time communication for any platform impact.D. Shift & Support24×7 rotating shifts (3 shifts).Participate in daily shift handover with complete incident summary.Follow standard runbooks, SOPs, and escalation matrix.Required Technical SkillsBasic understanding of Cloud Contact Center systems.Familiarity with Genesys Cloud admin UI.Understanding of SIP basics, softphone setup, network basics.Strong communication & support skills.
-
Cloud Support Engineer
il y a 4 jours
Brussels, Belgique HTC Global Services Temps pleinGenesys Cloud L1 Support Engineer (24×7)Experience Required: 2+ years (Genesys Contact Center Ops)Role PurposeProvide frontline operational and monitoring support for Genesys Cloud, ensuring uptime, stability, and first-response incident handling.ResponsibilitiesA. Monitoring & Daily Operational TasksMonitor agent status, queues, and call flow performance...
-
Azure Cloud Engineer
il y a 4 semaines
Brussels, Belgique Arcus Search Temps pleinAzure Cloud EngineerWe're seeking a highly skilled Cloud Engineer with deep expertise in Microsoft Azure to lead the design, deployment, and optimization of our cloud infrastructure. This role is pivotal in driving innovation, scalability, and security across our Azure ecosystem, supporting both greenfield projects and post-merger integration efforts.You...
-
Azure Cloud Engineer
il y a 4 semaines
Brussels, Belgique Arcus Search Temps pleinAzure Cloud EngineerWe’re seeking a highly skilled Cloud Engineer with deep expertise in Microsoft Azure to lead the design, deployment, and optimization of our cloud infrastructure. This role is pivotal in driving innovation, scalability, and security across our Azure ecosystem, supporting both greenfield projects and post-merger integration efforts.You...
-
Cloud Engineer
il y a 4 semaines
Brussels, Belgique WDS Global Limited Temps pleinJob Title: Cloud Operations EngineerJob Type: ContractJob Location: Brussels 2/3 days a week onsite, rest remoteContract Rate: Euro's 550 per dayCLIENT REQUIRES EU CITIZENSWe are looking for a skilled hands-on and proactive, operationally focused cloud engineer who:Possesses a strong blend of technical proficiency in Azure, M365 and Entra IDKey...
-
Infrastructure & Cloud Engineer
il y a 6 jours
Brussels, Belgique Talencia Consulting Temps pleinTalencia is currently looking for an Infrastructure engineer Hybrid cloud for one of my clients.MissionAs an Infrastructure Engineer Hybrid Cloud, you will integrate the Infrastructure team within our organization.You will be responsible for the operational management, reliability, optimization, and security of Azure and M365 environments within a hybrid...
-
Cloud Engineer
il y a 4 semaines
Brussels, Belgique Next Ventures Temps plein🚀 Job Title: Azure DevOps Engineer – AI-Driven Azure Cloud Build (Greenfield)Location: Europe (Remote-first with occasional travel) Type: Contract Start Date: ASAP 🌐 About the ProjectWe're embarking on a bold mission: to design and build a brand-new internal Azure cloud platform from scratch, leveraging the latest in AI, automation, and DevOps best...
-
Freelance Infrastructure Engineer Hybrid Cloud
il y a 4 jours
Brussels, Belgique ClearSource Temps pleinFreelance Infrastructure Engineer Hybrid Cloud Brussels, Hybrid6-month renewable contract to start January 26As an Infrastructure Engineer Hybrid Cloud, you will integrate the Run Infrastructure team at You will be responsible for the operational management, reliability, optimization, and security of Azure and M365 environments within a hybrid cloud...
-
Cloud & Infrastructure Engineer
il y a 6 jours
Brussels, Belgique beBeeInfrastructure Temps pleinJob Title: Infrastructure Cloud Engineer We are seeking a skilled Infrastructure Cloud Engineer to join our team and help us shape the future of cloud computing.
-
Cloud Infrastructure Engineer
il y a 1 semaine
Brussels, Belgique Talencia Consulting Temps pleinTalencia is currently looking for an Infrastructure engineer Hybrid cloud for one of my clients.Location: BrusselsStart Date: AsapDuration: 6 months +Language: French or DutchHomeworking: 3 days a weekMission:As an Infrastructure Engineer Hybrid Cloud, you will integrate the Infrastructure team within our organization. You will be responsible for the...
-
Infrastructure engineer Hybrid Cloud Opportunity
il y a 1 semaine
Brussels, Belgique Talencia Consulting Temps pleinTalencia is currently looking for an Infrastructure engineer Hybrid cloud for one of my clients. Location: Brussels Start Date: Asap Duration: 6 months Language: French or Dutch Homeworking: 3 days a week Mission: As an Infrastructure Engineer Hybrid Cloud, you will integrate the Infrastructure team within our organization. You will be responsible for the...
