B2C Customer Success

il y a 3 semaines


Brussels, Belgique Cyclecure Temps plein

Cyclecure aims to become the preferred after-sales (repair/maintenance) service for B2C (device-owners) as well as B2B clients (brands, fleet-owners, retailers, ...). Our success requires satisfied clients and hence high quality personalized services - which will indicate the experience our clients will have with us.We are looking for a talented intern to join our small yet growing team and support our growth. This is an exciting opportunity to learn about CRM Operations: understanding customers' needs and to provide them with ‘excellent’ solutions. You will get the opportunity to understand Cyclecure’s business and be part of our growth by being one of the first team members.What You'll Do:Manage client communication with clients using traditional channels (email, WhatsApp, phone)Follow-up and monitor the status of prospects, as well as clients to ensure & improve customer satisfactionImprove existing tracking processes to improve the conversion performance.Create the “Cyclecure Customer Success” handbook and contribute to the development of processes for the entire customer journey, including conversion, onboarding, delivery, repairs and returns (CRM)Create a ‘wow’ effect for customers by excelling at Customer Service and be an ambassador of Cyclecure for our early customersWhat You'll Need:Proficient in French and English (must)Professional, outgoing, energetic personality with excellent interpersonal skillsPassion for customers; customer centricity and high business ethics, all customers are respected and valuedAttention to detail and follow-through are requiredYou have a passion for our company's mission and its impact on the cities in which we operateAble to work independently and take initiativeYou are a team player for whom no task is too big or too smallWhat we offer:The opportunity to experience a stimulating environment in a booming start-up with an experienced team of entrepreneursFree e-scooter subscriptionRegular team drinks/lunch/dinnersPotential hiring opportunities at the end of the internshipDesired start date: Dec 2025/Jan 2026Are you looking to get a first experience in a start-up?Do you have a hands-on mentality?Then we want to hear from you Send your resume at jobs (at) cyclecure.co


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