Customer Success
il y a 1 semaine
Shyfter s an innovative SaaS startup that's revolutionizing the HR sector. We offer a range of powerful HR solutions, helping businesses streamline their workforce management, scheduling, and productivity. Since our inception, we have rapidly grown (x3 each year ), and raised a significant amount of funds from both private business angels and public sector. This strong financial backing, combined with our cutting-edge technology, has positioned us as a significant player in the HR-Tech landscape. As Shyfter continues to rapidly expand across various countries, we remain committed to solidifying our reputation in our home ground, Belgium. To become the #1 HR Scheduling solution in the country, we recognize the importance of serving our Dutch-speaking customers with unparalleled dedication and expertise. Therefore, we are seeking to boost our team with individuals who are not only proficient in Dutch but are also passionate about delivering top-notch customer service. We firmly believe that providing exceptional support to our local customer base will fortify our standing as Belgium's number one HR Scheduling solution provider. Vos missions - Onboard new customers. - Secure revenues from a portfolio of customers, in particular by negotiating to retain those who question their subscriptions (if any ). - Encourage use and adoption among different user profiles, from administrators to employees, particularly during project rollouts. - Pass on expertise in all functionalities for optimal use, ensuring that they are adapted to their specific needs (configuration advice, onboarding,...). - Identify opportunities to upsell licenses and options as projects grow and evolve. Vos compétences - A first successful experience in Customer Success and/or managing a customer portfolio. - Ability to quickly establish relationships and build trust with all types of contacts. - Ability to quickly analyze a situation and provide simple answers, even when faced with complex problems. - Ability to be organized, pedagogue and patient. - You have to be “Digital friendly”, we use tools like Slack, Notion, Hubspot, Intercom, - You are autonomous in your work and have a strong team spirit. - You have flawless spelling (tools exist : )). - Knowledge of HR is a plus but not required. Avantages - We offer you a full-time contract (CDI) with a top salary in line with the market. - 13th month, performance bonuses, etc.... - A Monizze meal-vouchers card. - You'll be fully protected by Alan, top-notch health insurance - You'll also have plenty of free time to relax with your 6 extra days off. - We offer you a whole range of online resources to perform, you'll see that it's important to be well equipped. - We also offer a first-class technical environment, a great working atmosphere but above all a real opportunity to develop yourself in a hyper-growing startup. - A full onboarding process with the team (sales, marketing, CS and even devs). - Offices in the center of Brussels, and yeswe have a rooftop - For this position, we are happy to work with you in our Brussels HQ (3 days/week) when you are not remote working (2 days/week). - Discovery call: 15 min with Helène, Customer Success Team Lead - Business case : 30 min review with Helene - "Culture, values and vision" interview: 30 min with Lionel, Shyfter CEO
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Customer Success Engineer
il y a 2 semaines
Brussels, Belgique 3E Temps pleinAs a Customer Success Engineer, you will play a pivotal role in managing the end-to-end customer journey. Your responsibilities will range from overseeing the onboarding of new clients to managing the ongoing success of mature accounts. This role demands a proactive approach to account management, issue detection, and continuous platform and service...
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Customer Success Associate
il y a 1 semaine
Brussels, Belgique Monizze Temps pleinJoin Monizze as Customer Success Associate, French and Dutch speaking, on a permanent contract in Brussels!Monizze is a fast-growing fintech, leading provider of electronic meal vouchers, eco-vouchers, gift cards, and innovative platforms within HR services.Your mission?We are looking for a Customer Success Associate to ensure our Customer Success team...
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Customer Success Manager
il y a 1 semaine
Brussels, Belgique Enersee Temps pleinHelp Europe’s biggest building waste less energy. Enersee is growing fast. And we are ready to scale to the next level - helping more hospitals, offices, factories, and cities become radically more energy efficient. But to make that happen, we need you!We're looking for a Customer Success Manager who can turn our clients into long-term partners and...
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Customer Success Agent
il y a 3 semaines
Brussels, Belgique Robert Half Temps pleinVoor onze klant, een innovatieve speler in de fintechsector, is Robert Half op zoek naar een enthousiaste Customer Success Agent (M/V/X) regio Gent. Het bedrijf ontwikkelt digitale oplossingen die ondernemers helpen hun administratie en financiële processen te vereenvoudigen. Met hun gebruiksvriendelijk platform verbinden ze bedrijven, accountants en...
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Customer Success Medewerker
il y a 3 semaines
Brussels, Belgique Robert Half Temps pleinRobert Half is op zoek naar een Customer Success Medewerker (M/V/X) regio Gent voor een innovatieve en sterk groeiende speler in de digitalisering van de vastgoedsector. Hun digitale tools maken het werk van duizenden vastgoedprofessionals eenvoudiger, efficiënter en leuker.Ben jij een echte probleemoplosser die klanten altijd met een glimlach helpt? Lees...
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Customer Success Intern
il y a 5 jours
Brussels, Belgique Doctoranytime Belgium Temps pleinWho we are ? The goal of Doctoranytime is to revolutionize healthcare in Europe and Latin America. More specifically Doctoranytime's tools aim to facilitate the access to healthcare for patients and simplify the daily life of practitioners. Doctoranytime seems to obtain this goal, because since they entered the Belgian market in 2016, they have known a rapid...
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Customer Success Intern
il y a 2 jours
Brussels, Belgique Doctoranytime Belgium Temps pleinWho we are ? The goal of Doctoranytime is to revolutionize healthcare in Europe and Latin America. More specifically Doctoranytime's tools aim to facilitate the access to healthcare for patients and simplify the daily life of practitioners. Doctoranytime seems to obtain this goal, because since they entered the Belgian market in 2016, they have known a rapid...
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Customer Success Leader
il y a 3 semaines
Brussels, Belgique ERBESSD-INSTRUMENTS Temps pleinCustomer Job Description: Customer Success Leader – ERBESSD INSTRUMENTS (Europe)Location:Europe (Remote with up to 50% travel)Reports To:CEOPosition OverviewErbessd Instruments, is seeking a highly motivated Customer Success Leader to drive growth and market expansion across Europe. This role is ideal for a hunter-minded professional who thrives on...
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Customer Success Leader
il y a 7 jours
Brussels, Belgique ERBESSD-INSTRUMENTS Temps pleinCustomer Job Description: Customer Success Leader – ERBESSD INSTRUMENTS (Europe)Location:Europe (Remote with up to 50% travel)Reports To:CEOPosition OverviewErbessd Instruments, is seeking a highly motivated Customer Success Leader to drive growth and market expansion across Europe. This role is ideal for a hunter-minded professional who thrives on...
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Customer Success Executive
il y a 6 jours
Brussels, Belgique DeHavilland EU Temps pleinDeHavilland is a political intelligence service providing public affairs and government relations professionals with political monitoring, and stakeholder management services across the EU and UK. Together with its sister company, Forefront Advisers, DeHavilland is part of the umbrella company Helio Intelligence. With a client base of more than 1,300...
