Customer Success Executive
il y a 4 semaines
DeHavilland is a political intelligence service providing public affairs and government relations professionals with political monitoring, and stakeholder management services across the EU and UK. Together with its sister company, Forefront Advisers, DeHavilland is part of the umbrella company Helio Intelligence. With a client base of more than 1,300 organisations, including major institutions, multinational corporations, NGOs, and trade associations, we are rapidly expanding across the EU.As part of our growth strategy, we're seeking a Customer Success Executive to join our Account Management team in Brussels. In this role, you will manage a portfolio of over 150 existing clients. Your core focus will be ensuring customers are connected to the full value of our services by driving engagement and product adoption, ensuring that the service is optimised for clients' requirements, and providing day-to-day support that leads to renewal and growth.You will negotiate contract renewals and oversee key processes to ensure smooth, professional client interactions, using Salesforce CRM to manage contracts, and capture relevant touchpoints. This role is central to client retention and expansion, and you will also work closely with our New Business team to identify and support upsell and cross-sell opportunities.While political expertise is not required, a basic understanding of how the European institutions operate - combined with curiosity and a willingness to engage with our sector – is needed to build credibility and deliver a best-in-class client experience.Key ResponsibilitiesClient Engagement & RetentionManage a portfolio of clients, ensuring high satisfaction and strong renewal outcomes.Ensure customer engagement and adoption of new products and featuresProactively identify upsell/cross sell opportunities and mitigate risks by staying close to client needs.Serve as a key point of contact for day-to-day client enquiries, ensuring prompt and professional resolution.Commercial & Operational SupportOversee administrative processes such as contract generation, user management, and opportunity closure using Salesforce CRM.Collaborate with the sales team to support revenue growth initiativesMaintain accurate, up-to-date client records and renewal documentation in Salesforce.Insight & CollaborationWork with internal teams to surface client feedback and contribute to product and process improvements.Support the other teams in building stronger relationships and enhancing customer experience.Your Experience & Attributes6–12 months' experience in sales, commercial account management, sales support, customer success, or other client-facing role, ideally in a B2B environment.Strong interpersonal and communication skills (both verbal and written), with the ability to build trust with clients and colleagues.Proactive mindset with a focus on problem-solving and continuous improvement.Highly organised with excellent attention to detail.Comfortable managing multiple tasks in a fast-paced environment.Basic understanding of how EU institutions operate is essential, and an interest in politics or current affairs is desirable.To Apply:Please submit your CV and a short cover letter outlining your interest in the role and relevant experience to rebecca.edwards@heliointelligence.com
-
Customer Success Executive
il y a 4 semaines
Brussels, Belgique DeHavilland EU Temps pleinDeHavilland is a political intelligence service providing public affairs and government relations professionals with political monitoring, and stakeholder management services across the EU and UK. Together with its sister company, Forefront Advisers, DeHavilland is part of the umbrella company Helio Intelligence. With a client base of more than 1,300...
-
Customer Success Executive
il y a 5 jours
Brussels, Belgique DeHavilland EU Temps pleinDeHavilland is a political intelligence service providing public affairs and government relations professionals with political monitoring, and stakeholder management services across the EU and UK. Together with its sister company, Forefront Advisers, DeHavilland is part of the umbrella company Helio Intelligence. With a client base of more than 1,300...
-
Customer Success Intern
il y a 3 semaines
Brussels, Belgique Doctoranytime Belgium Temps pleinWho we are ? The goal of Doctoranytime is to revolutionize healthcare in Europe and Latin America. More specifically Doctoranytime's tools aim to facilitate the access to healthcare for patients and simplify the daily life of practitioners. Doctoranytime seems to obtain this goal, because since they entered the Belgian market in 2016, they have known a rapid...
-
Customer Success
il y a 2 jours
Brussels, Belgique Shyfter.co Temps pleinShyfter s an innovative SaaS startup that's revolutionizing the HR sector. We offer a range of powerful HR solutions, helping businesses streamline their workforce management, scheduling, and productivity. Since our inception, we have rapidly grown (x3 each year ), and raised a significant amount of funds from both private business angels and public sector....
-
Account Executive
il y a 2 jours
Brussels, Belgique NCR Voyix Temps pleinAccount Executive Role Summary:We are looking for people that have passion and understanding of what it takes to be value-add and disruptive on the retail market with the technologies that are responding to what your customers need.In this exciting role, you will be responsible for developing the business on the Benelux retail market. You will do strategic...
-
Mobility Sales Executive
il y a 4 semaines
Brussels, Belgique Piper Maddox Temps pleinRole OverviewAre you a strategic, commercially driven sales professional with a passion for launching and scaling new markets? As a Mobility Sales Executive, you will play a key role in establishing and growing a new regional market for a fast-growing, technology-enabled business.This position is suited to someone who thrives in complex, enterprise-level...
-
Mobility Sales Executive
il y a 5 jours
Brussels, Belgique Piper Maddox Temps pleinRole OverviewAre you a strategic, commercially driven sales professional with a passion for launching and scaling new markets? As a Mobility Sales Executive, you will play a key role in establishing and growing a new regional market for a fast-growing, technology-enabled business.This position is suited to someone who thrives in complex, enterprise-level...
-
B2C Customer Success
il y a 2 semaines
Brussels, Belgique Cyclecure Temps pleinCyclecure aims to become the preferred after-sales (repair/maintenance) service for B2C (device-owners) as well as B2B clients (brands, fleet-owners, retailers, ...). Our success requires satisfied clients and hence high quality personalized services - which will indicate the experience our clients will have with us.We are looking for a talented intern to...
-
B2C Customer Success
il y a 2 semaines
Brussels, Belgique Cyclecure Temps pleinCyclecure aims to become the preferred after-sales (repair/maintenance) service for B2C (device-owners) as well as B2B clients (brands, fleet-owners, retailers, ...). Our success requires satisfied clients and hence high quality personalized services - which will indicate the experience our clients will have with us.We are looking for a talented intern to...
-
B2C Customer Success
il y a 2 semaines
Brussels, Belgique Cyclecure Temps pleinCyclecure aims to become the preferred after-sales (repair/maintenance) service for B2C (device-owners) as well as B2B clients (brands, fleet-owners, retailers, ...). Our success requires satisfied clients and hence high quality personalized services - which will indicate the experience our clients will have with us.We are looking for a talented intern to...
