Customer Success Intern

il y a 3 semaines


Brussels, Belgique Doctoranytime Belgium Temps plein

Who we are ? The goal of Doctoranytime is to revolutionize healthcare in Europe and Latin America. More specifically Doctoranytime's tools aim to facilitate the access to healthcare for patients and simplify the daily life of practitioners. Doctoranytime seems to obtain this goal, because since they entered the Belgian market in 2016, they have known a rapid growth and try to take advantage of their brand to open the market to telemedicine.Looking at the numbers, you can see proof of this. Because, thanks to the Saas technology Doctoranytime offers, they are currently working with more than 4.500 medical professionals. Moreover, doctoranytime.be generates today 1.300.000 visits per month. By the end of 2020, Doctoranytime went one step further and started to work with hospital groups. All of this because they seek to be the number one platform to bring patients and practitioners together.Job description :What if finding an job was as easy as finding a doctor ?We are searching for a Customer Success agent in a 3-6 months internship starting from January 15th. Our Customer Success team is composed of 5 young and passionate professionals. Our aim is to optimize the profile of our practitioners and ensure a maximum level of satisfaction among them but also among our thousands of patients. (How ambitious No ? :) )Your main mission within Doctoranytime will be to strengthen customer relationships and optimize customer web pages. The missions you will be entrusted with will be :Consolidate customer relationsPerfecting customer web pagesSupport them in the use of Doctoranytime and the different functionalities of DoctoranytimeEstablish a relationship with them and offer them the appropriate services for their situationsDigitizing the health sectorBuild customer loyaltyYour profile and benefits :What do you need to help us?You have good language skills (NL & FR)You have an entrepreneurial spirit with a real interest in Start-ups and in the Health sectorYou like the contact with customersYou are full of ideas and you like to find solutionsYou like to work in a team, you are energetic and always in a good moodYou want to revolutionize access to care and simplify the daily life of a healthcare professionalWhat can we offer you?3-6 months internship starting from January 15thWorking in a rapidly changing environment that is growing stronger despite the health crisis2 days of homeworking per weekAn open and transparent corporate cultureA real impact on the growth and evolution of the companyThe opportunity to create a better healthcare experience for millions of patientsWorking with a super motivated and dynamic dream team Afterworks, Sports and Team BuildingResponsibilities, autonomy and take up real challenges (We don't hire people to make our coffee :) )Hiring process :First interview to match expectations and see the cultural fitSecond interview to have a closer look at the missionsFor the third interview, a case study


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