After Sales Engineer
il y a 3 semaines
About us Xeryon is a fast-growing Belgian B2B company that develops unique high-precision motors. Our customers use our products to accurately position components in precise applications such as microscopy, medical devices, laser systems, and chip manufacturing machines. Job Summary As an After-Sales Engineer at Xeryon, you will be the first point of contact for customers during the setup and operational phases of our precision motion products. You will play a key role in ensuring customer satisfaction by providing technical support, resolving issues, and contributing to product improvement initiatives. This role bridges customer service and engineering, offering a dynamic opportunity to influence both customer experience and product development in a fast-growing scale-up environment. Key Responsibilities Customer Support & Setup: Support customers in testing and setting up Xeryon products at their facilities. Serve as the first line of contact for product setup and configuration. Provide remote troubleshooting and resolve first-level technical issues. Issue Management: Act as the primary contact for customer-reported issues. Help prioritize feedback to enhance the overall customer experience. Gather and analyze issue data, escalating complex problems to the R&D and quality team. Product Development Collaboration: Systematically collect and analyze data on customer-reported issues, identifying patterns and recurring challenges. Propose priorities for resolving issues based on their impact, frequency, and urgency. Contribute to the development of the R&D roadmap by translating customer needs into actionable goals. Work closely with the Sales, R&D, and quality team to improve Xeryon's product offerings based on customer feedback. Documentation & Knowledge Sharing: Create and maintain user manuals, instructional videos, and other support materials. Ensure documentation is clear, accurate, and helpful for customers. Qualifications Trained or professional experience in the field of electronics, software and communication protocols. Additional experience in mechanical design is a plus. Master's degree in Electronics, Automation or Mechatronics Engineering or a related field (Mechanical or Electronics engineering). Strong technical troubleshooting skills and a customer-focused mindset. Excellent communication skills in English. Proficiency in Dutch is a strong advantage. Experience with precision motion systems or similar technologies is a plus. Ability to work independently and collaboratively across teams. What We Offer A dynamic and energetic work environment in a fast-growing scale-up company. Opportunities to grow into various roles across engineering, quality, production or sales roles. A chance to directly influence product development and customer experience. A supportive team culture focused on innovation, ownership, and continuous learning. Competitive salary and benefits tailored to your experience and growth potential.
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After Sales Engineer
il y a 3 semaines
Leuven, Belgique Xeryon Temps pleinAbout usXeryon is a fast-growing Belgian B2B company that develops unique high-precision motors.Our customers use our products to accurately position components in precise applicationssuch as microscopy, medical devices, laser systems, and chip manufacturing machines.Job SummaryAs an After-Sales Engineer at Xeryon, you will be the first point of contact for...
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After Sales Back Office Dispatcher
il y a 3 semaines
Leuven, Belgique Talentus Temps pleinDe HR-experten van Talentus brengen jou in contact met je toekomstige werkgever. Deze gepassioneerde specialisten werken voor middelgrote Belgische ondernemingen. Zij maken er hun missie van om jouw talent te laten openbloeien in een job die je als gegoten zit. Functieomschrijving Als After Sales Back Office Dispatcher heb je volgende...
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After Sales Back Office Dispatcher
il y a 2 semaines
Leuven, Belgique WhatJobs Temps pleinDe HR-experten van Talentus brengen jou in contact met je toekomstige werkgever. Deze gepassioneerde specialisten werken voor middelgrote Belgische ondernemingen. Zij maken er hun missie van om jouw talent te laten openbloeien in een job die je als gegoten zit. Functieomschrijving Als After Sales Back Office Dispatcher heb je volgende...
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