Functional Analyst
il y a 3 semaines
Role : Functional Analyst Location :Brussels Belgium Language: French /Dutch + English Mission objectives: o Identify and define high-impact use cases for Customer Care. o Define target processes and performance indicators. o Ensure the functional consistency of the POC and compliance with business requirements. ________________________________________ General tasks and skills o Conducting workshops to define and prioritize AI use cases. o Formalize user stories, acceptance criteria and process diagrams. o Collaborate with the developer and the AI expert to validate the specifications. o Ensure functional monitoring and continuous evaluation of the solution. o Write the functional documentation and user guides. ________________________________________ Technical skills specific to the mission o Knowledge of Salesforce Service Cloud and its case processes. o Good understanding of Agentforce and Einstein GPT functionalities . o Familiarity with data analysis , customer support KPIs and omnichannel communication flows . o Ability to model customer and agent journeys.
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Functional Analyst
il y a 3 semaines
Laeken, Belgique GCS Temps pleinClient: I'm currently partnered with a global consulting powerhouse helping organisations transform through strategy, technology, and innovation. They are looking for two levels of Functional Analysts to join their client's team in Brussels on a permanent contract. Here is a breakdown of the two positions: Junior Functional Analyst: Perfect role for an eager...
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Functional Analyst
il y a 4 semaines
Laeken, Belgique Gentis Temps pleinGentis is a Belgian recruitment company headquartered in Brussels, providing global solutions for permanent staffing and project sourcing across various sectors. Are you a Functional Analyst / IT Business Analyst? Do you possess a minimum of 4 years of experience as an Analyst? Can you communicate effectively in English and one of the national languages...
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Functional Analyst
il y a 1 semaine
Laeken, Belgique DigiTribe Temps pleinAs a Front-end Functional Analyst, you will join a scrum team of Functional Analysts responsible for managing transversal projects across transactional platforms, mobile applications, and web interfaces. Key Responsibilities: Translate solution designs from the Lead Analyst/PL/Solution Designer into detailed functional specifications for developers. Perform...
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Functional Analyst
il y a 5 jours
Laeken, Belgique darwind Temps pleinAbout the Company Are you a Functional Analyst with 2+ years of experience? Ready to grow in a role where people, impact, and professional development come first? At darwind, we welcome motivated analysts who want to strengthen their functional expertise and work on meaningful digital projects. About the Role As a Functional Analyst, you act as the link...
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Functional Analyst
il y a 1 semaine
Laeken, Belgique ThoughtBot Temps pleinAs a Front-end Functional Analyst, you will be part of a scrum team of Functional Analysts which handle transversal projects for the transactional part, the client Mobile App and Web. You will translate the solution Design of the PL/Solution Designer in IT functional Analysis which will translate the business needs towards the developers. You are responsible...
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Functional Analyst
il y a 4 semaines
Laeken, Belgique Flowtec Group Temps pleinFunctional Analyst / Analyst Programmer (COBOL) Location: Brussels (Hybrid – 2 days/week on site) Start: ASAP Duration: Long-term Functional Analyst / Analyst Programmer (COBOL) – About the Role A major organisation with a complex, long-established IT landscape is looking for a Functional Analyst / Analyst Programmer with strong experience in COBOL-based...
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Functional Analyst
il y a 3 jours
Laeken, Belgique darwind Temps pleinÀ propos de l'entreprise Êtes-vous Functional Analyst avec plus de 2 ans d'expérience ? Prêt(e) à évoluer dans un rôle où l'humain, l'impact et le développement professionnel sont prioritaires ? Chez darwind, nous accueillons des analystes motivé(e)s souhaitant renforcer leur expertise fonctionnelle et travailler sur des projets digitaux à forte...
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Functional Analyst
il y a 4 semaines
Laeken, Belgique darwind Temps pleinAbout the Company Ready to make a real impact as a Functional Analyst? Are you a Functional Analyst with 3 years of experience? We're looking for you! At darwind, we welcome motivated professionals who already have some experience and are eager to keep building their career. You'll join an environment where people, growth, and impact come first. About the...
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Functional Analyst
il y a 1 jour
Laeken, Belgique Apollo Solutions Temps pleinWe are seeking an experienced Freelance Senior Functional Analyst to support a major national infrastructure operator undertaking a multi-year digital transformation of its safety-critical operational procedures. Logistics Position: Freelance Senior Functional Analyst Duration: 12-month contract, extendable up to 5 years Location: Brussels (Hybrid - approx....
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Functional Analyst
il y a 1 semaine
Laeken, Belgique OneSource Consulting Temps pleinHere is the detailed JD Role: Functional Analyst Languages: Dutch Work mode: Hybrid Job Description - Roles and Responsibilities Company, known for its blue PMD bags, has been revolutionizing Belgian raw materials management since 1994 through the following core activities: organizing the collection and recycling of packaging waste, collaborating with...