Operations & Logistics lead

BROIDR, is a tech-driven, durable merchandise and corporate gifting company founded in Brussels in 2022. We provide an end-to-end platform covering design, production, fulfilment, and global delivery. Trusted by 500+ companies — including Porsche and Shopify — we help fast-growing teams create premium, sustainable merchandise at scale. From standing out at events to running memorable campaigns, rewarding teams, and strengthening client relationships, we make sure every brand moment lands with impact. We're a team of internationals with roots across the globe. We believe that true creativity comes from collaboration – and our clients are always part of that journey. Side by side, we transform ideas into powerful brand experiences that inspire and resonate. As we grow, operational excellence is no longer a support function — it's a core driver of margin, client satisfaction, and scalability. Location: Brussels / Remote — Full-time Reports to: CEO & Co-Founder The Role This is a hands-on leadership role combining execution with structure-building. You ensure every order is delivered flawlessly today while designing the processes, team structure, and supplier ecosystem that will support tomorrow's growth. Success in this role will naturally expand its scope as the company scales, with the opportunity to take full ownership of the Operations & Logistics function. You work in direct partnership with the CEO & Co-Founders, translating business priorities into a resilient operational engine. Key ResponsibilitiesBuild & Lead the Operations Function Build and continuously improve the end-to-end operations and logistics function (production, QC, fulfilment, delivery). Define workflows, SOPs, escalation paths, and performance standards across suppliers and partners. Hire, onboard, and lead operations team members as volume scales. End-to-End Order Ownership Own all orders from client approval to final delivery, with full accountability for timelines, quality, and costs. Ensure seamless cross-functional alignment with Sales, AE team by validating customer requirements early & confirming operational feasibility. Anticipate risks, proactively prevent issues, and intervene decisively when problems arise. Act as final escalation point internally and with external partners. Supplier & Partner Leadership Lead relationships with suppliers, printers, logistics providers, couriers, and fulfilment partners. Negotiate terms, improve reliability, and reduce operational friction. Ensure suppliers meet quality, sustainability, and delivery standards. Logistics & Delivery Excellence Oversee domestic and international logistics, including freight, customs, and last-mile delivery. Maintain visibility across shipments with clear tracking and reporting. Design a scalable fulfilment & shipping process and setups Execution, Data & Reporting Monitor operational KPIs (delivery times, error rates, costs, supplier performance). Report regularly to the CEO on risks, capacity, and improvement opportunities. Drive continuous improvement to support margin, speed, and client satisfaction. Your Profile 2-4+ years in operations, logistics, supply chain, or in a fast-paced & entrepreneurial environment. Experience building or structuring operational functions or a strong entrepreneurial mindset with the ambition and discipline to grow into full functional ownership. Strong leadership mindset — comfortable taking full ownership and making decisions. Excellent problem-solving skills under pressure. Highly organized, detail-driven, analytical & relentless about deadlines. Fluency in English required; French or German is a strong plus. Familiarity with basic design tools is a bonus. What You Get High-ownership role with direct impact on company performance. Close, day-to-day collaboration with the CEO & founders. The opportunity to build and shape a function, not just execute orders. Competitive compensation aligned with scope and responsibility. Clear success path to Head of Function Eco-conscious products, international projects, and a strong team culture. Working with us We are an early-stage project committed to creating a productive and thriving working environment. Along with flexibility, you will have responsibilities, and one thing we can assure, you will make a significant impact: on the business, on the environment, and on all of our stakeholders. Our dedication to your well-being extends beyond the workplace. We regularly organize engaging activities and team-building events to cultivate a lively and collaborative company culture. BROIDR is growing fast, and we are on a mission to turn this project into a global success. The opportunities for personal and professional development are boundless. We look forward to getting to know you If you're ready to join our team starting in January 2026 and are passionate about the mission, don't miss this opportunity. Please send us your CV to the following email address: hello@broidr.com. Your journey at BROIDR begins here, and we're excited to discover what you can bring to our dynamic team