German & Dutch Speaking Customer Advisor (Hybrid)

il y a 1 semaine

Gent, Flandre, Belgique Cross Border Talents Temps plein

Are you a fluent speaker of German and Dutch? Are you passionate about customer service and eager to work in the automotive industry? If so, we have an excellent opportunity for you

We are looking for a Customer Advisor to join our international team in Ghent, Belgium. This is a hybrid position, offering a balance between working on-site (2 days per week) and remotely (3 days per week). In this role, you will assist customers, dealers, and business partners by providing top-tier support and solutions. Whether you have prior customer service experience or are looking to begin a new journey in this field, this role is an excellent fit for individuals with strong communication skills and a customer-focused mindset.

Join a leading automotive company that values innovation, career development, and a multicultural work environment. Relocation assistance, competitive salary, and professional growth opportunities await the right candidate

Key Responsibilities:

  • Handle customer inquiries via phone, email, and chat, offering guidance and support regarding automotive products and services.
  • Provide technical assistance and resolve customer concerns with professionalism and efficiency.
  • Assist with order processing, billing inquiries, and service-related issues.
  • Work closely with dealers and business partners to ensure customer needs are met.
  • Identify and report common customer issues, contributing to process improvements.
  • Follow company policies and compliance guidelines to maintain high service standards.
  • Stay updated on automotive industry trends and company offerings to provide accurate information.

What We Offer:

  • Competitive Salary & Benefits Package
  • Industry-leading compensation with performance-based incentives.
  • Comprehensive relocation support, including accommodation in Ghent for candidates moving from abroad.
  • Additional allowances for hybrid work setup.
  • Hybrid Work Model
  • Work 2 days per week on-site in Ghent and 3 days remotely, allowing for flexibility and work-life balance.
  • Career Growth & Development
  • Opportunities for internal promotions and career advancement.
  • Access to training programs and skill development workshops.
  • Multicultural & Supportive Work Environment
  • Be part of a diverse, inclusive team with colleagues from around the world.
  • Work in a modern office space in the beautiful city of Ghent.

Who We Are Looking For:

  • Fluency in German and Dutch (C1 or native level).
  • Good English skills (B2 level or higher) for internal communication.
  • Strong problem-solving and interpersonal skills.
  • Passion for customer service and automotive products.
  • Ability to work independently and within a team in a hybrid work setup.
  • Prior experience in customer support or the automotive industry is a plus but not required – full training provided

Why Join Us?

  • Be part of a renowned automotive company with a strong global presence.
  • Enjoy a hybrid work model, ensuring flexibility and productivity.
  • Experience life in Ghent, a vibrant city known for its culture and high quality of life.
  • Work in an environment that values innovation, teamwork, and professional growth.
  • Competitive salary, benefits, and career opportunities in a booming industry.

If you are excited about this opportunity and ready to join our team, apply today We look forward to welcoming new talent and helping you build a rewarding career in customer support and the automotive industry.

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