Onsite IT Support Engineer

il y a 3 jours


Ghent, Belgique Planet Pharma Temps plein

Looking for an experienced Onsite IT Support Engineer to deliver high-quality, hands-on support across a multi-building campus in Ghent.This role is ideal for someone who enjoys being visible, proactive, and close to end users, providing a premium IT experience rather than working purely behind a ticket queue.What you'll be doingEnd-User & Onsite SupportProvide Level 2 onsite IT support for employees, with some Level 1 and limited Level 3 coordinationTroubleshoot hardware and software issues across Windows, macOS, and iOSAct as an escalation point for the Global Service DeskDeliver professional, friendly support to users at all levels, including senior stakeholdersLog, track, and resolve incidents and requests using ServiceNowManage peripherals (printers, scanners, accessories) and local IT stockMaintain accurate asset and CMDB recordsSupport both onsite and remote workersCollaboration & Meeting Room TechnologySupport and maintain modern meeting rooms using:Microsoft Teams & Teams RoomsZoom & Zoom RoomsNeat meeting room hardware (or similar)Provide live support for important meetings, town halls, and onsite eventsPerform routine testing and basic configuration to ensure reliable meeting experiencesNew User OnboardingDeliver a smooth, high-quality onboarding experience for new hiresPrepare, configure, and hand over laptops, phones, and accessoriesAct as a welcoming IT presence on site from day oneWhat we're looking forEssential3 - 5+ years' experience in a comparable onsite IT / Level 2 support roleExperience in pharma, biotech, or life sciences environmentsStrong hands-on experience with Windows, macOS, and iOSSolid knowledge of Microsoft 365, Teams, and ZoomExperience with ServiceNowExperience with Okta IAM (administration and user management)Comfortable supporting both onsite and remote usersFluent English (French or Dutch/Flemish is a strong advantage)Nice to haveExperience with regulated environmentsBasic networking knowledge (LAN, Wi-Fi, access points)Certifications such as ITIL, PMP, CISSP, or cloud certifications



  • Ghent, Belgique Planet Pharma Temps plein

    Looking for an experienced Onsite IT Support Engineer to deliver high-quality, hands-on support across a multi-building campus in Ghent . This role is ideal for someone who enjoys being visible, proactive, and close to end users , providing a premium IT experience rather than working purely behind a ticket queue. What you’ll be doing End-User & Onsite...


  • Ghent, Belgique Planet Pharma Temps plein

    Looking for an experienced Onsite IT Support Engineer to deliver high-quality, hands-on support across a multi-building campus in Ghent. This role is ideal for someone who enjoys being visible, proactive, and close to end users, providing a premium IT experience rather than working purely behind a ticket queue. What you'll be doing End-User & Onsite Support...


  • Ghent, Belgique Planet Pharma Temps plein

    Looking for an experienced Onsite IT Support Engineer to deliver high-quality, hands-on support across a multi-building campus in Ghent.This role is ideal for someone who enjoys being visible, proactive, and close to end users, providing a premium IT experience rather than working purely behind a ticket queue.What you’ll be doingEnd-User & Onsite...

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