Field Service Coordinator
il y a 3 jours
Position SummaryAs a Field Service Coordinator for the EMEA / EU field service team and Cutera customers, you will serve as a crucial link between our field service engineers, customers, and internal teams in EMEA and HQ.In this multifaceted role, you will coordinate field service engineers in Europe and work closely with Service Manager, Customer Service Manager, field service engineers, and customers for field service schedules. Strong customer service skills are essential for success in this role, along with strong organizational skills, exceptional communication abilities, and the ability to work collaboratively within a dynamic team.Duties & ResponsibilitiesSchedule and coordinate field service engineer visits to customer sites for the installation, maintenance, and repair of Cutera laser systems.Act as the primary point of contact for customers, providing them with timely updates on service appointments, addressing inquiries or concerns, and ensuring a high level of customer satisfaction.Collaborate closely with field service engineers to ensure they have the necessary tools, equipment, and documentation required for their service visits.Provide end-user tech support via help desk channels (this could consist of phone, email, Teams, or web chat) and order the required parts and components for service visitsUtilize Salesforce and ERP system to open service cases, create work orders, and schedule service appointments.Coordinate logistics related to field service operations, such as equipment shipments, returns, and repair in collaboration with Customer serviceAssist in developing and maintaining service schedules and resource allocation.Provide administrative support for the field service team, including data entry, report generation, and documentation management.Collaborate with internal teams to ensure effective communication and resolution of customer issues.Maintain a strong commitment to customer satisfaction by ensuring high-quality service delivery and proactive problem-solving.Contribute to the continuous improvement of service processes and procedures.Other duties as required.Minimum Requirements & QualificationsBachelor's degree or equivalent work experience.At least 1 years of experience in dispatching, customer support, or field service coordination.Strong customer service skills with a focus on ensuring customer satisfaction.Strong organizational and multitasking skills, with attention to detail.Excellent communication and interpersonal skills.Proficiency in using Salesforce and ERP systems for service management.Ability to work effectively in a team-oriented environment.Preferred QualificationsMultilingual skills including French, German, English etc.Some technical background is a plus.
-
Field Service Coordinator
il y a 3 semaines
Brussels, Belgique Cutera International Temps pleinPosition SummaryAs a Field Service Coordinator for the EMEA / EU field service team and Cutera customers, you will serve as a crucial link between our field service engineers, customers, and internal teams in EMEA and HQ.In this multifaceted role, you will coordinate field service engineers in Europe and work closely with Service Manager, Customer Service...
-
Field Service Coordinator
il y a 2 jours
Brussels, Belgium Cutera Temps plein 40.000 $US - 55.000 $USDescriptionPosition Summary: As a Field Service Coordinator for the EMEA / EU field service team and Cutera customers, you will serve as a crucial link between our field service engineers, customers, and internal teams in EMEA and HQ. In this multifaceted role, you will coordinate field service engineers in Europe and work closely with Service Manager,...
-
Field Service Coordinator
il y a 9 heures
Brussels, Belgium Cutera Temps plein 40.000 $US - 55.000 $USDescriptionPosition Summary: As a Field Service Coordinator for the EMEA / EU field service team and Cutera customers, you will serve as a crucial link between our field service engineers, customers, and internal teams in EMEA and HQ. In this multifaceted role, you will coordinate field service engineers in Europe and work closely with Service Manager,...
-
Service Coordinator
il y a 2 jours
Brussels, Brussels, Belgique Securitas Temps pleinCompany DescriptionWe help make your world a safer place. We value integrity, vigilance and helpfulness. At Securitas, we put diversity first. We encourage everyone to apply regardless of your origin, age, gender or cultural and religious background.Our industry is in constant evolution. Together with colleagues around the world, we stay ahead of changes in...
-
Service Coordinator
il y a 9 heures
Brussels, Brussels, Belgique Securitas Temps pleinCompany DescriptionWe help make your world a safer place. We value integrity, vigilance and helpfulness. At Securitas, we put diversity first. We encourage everyone to apply regardless of your origin, age, gender or cultural and religious background.Our industry is in constant evolution. Together with colleagues around the world, we stay ahead of changes in...
-
Digital Marketing Manager
il y a 1 semaine
Brussels, Belgique Odyssee Field Service Temps pleinDive into a world of innovation with our flourishing SaaS company, Odyssee Field Service. We're currently scouting for a visionary Digital Marketing Manager to lead our online efforts and fuel our global growth. You'll shape our digital narrative, bringing our SaaS products and services to life, touching lives across continents. **The Impact You Will...
-
Service Desk Coordinator
il y a 2 jours
Brussels, Brussels, Belgique Netcompany SEE & EUI Temps pleinCompany DescriptionAre you ready to shape the future technological landscape in Europe?We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you...
-
Service Desk Coordinator
il y a 9 heures
Brussels, Brussels, Belgique Netcompany SEE & EUI Temps pleinCompany DescriptionAre you ready to shape the future technological landscape in Europe?We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you...
-
Strategic Consultancy Lead
il y a 7 jours
Brussels, Belgique Field Service in Motion Temps plein(Brussels area- Belgium | Hybrid (remote and on-site) | 10 years of experience | English/French/Dutch speaking)We are a fast-growing consulting company. Our expertise lies in supporting Field Services Operations through consulting in digital transformation including in the construction sector. In short, we help transform traditional operations into a smart,...
-
Coordinator
il y a 1 semaine
Brussels, Belgique Unique Temps plein**Description**: We are looking for a **Coordinator (M/F/x)** for a company located in Brussels. **Your main responsibilities and tasks as a Coordinator (M/F/x)** - Provide support in terms of administrative tasks: budget planning and monitoring, contracts follow-up and purchase orders management, coordination and organisation of meetings; - Assist the Head...
