responsible gaming analyst

il y a 2 semaines

Liège, Wallonie, Belgique Gaming1 Temps plein

With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting, and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained growth, Gaming1 is looking for a Responsible Gaming Analyst to join its Compliance team.

As Responsible Gaming Analyst, you will be responsible for the supervision and care of at-risk gamblers according to the established monitoring protocol.

YOUR ROLE

Analysis and management of at-risk gamblers:

  • You are the escalation point for Customer Service and Risk & Fraud teams regarding Responsible Gaming contacts.
  • You analyze players identified in the various monitoring processes (software, Customer Service feedback…) and establish an initial risk assessment with your manager.
  • You contact players identified as having a gambling problem. You directly deal with the online sites, and via your manager for the offline and international divisions.

Monitoring of our internal detection tool:

  • You are responsible for the proper functioning and continuous improvement of the tool.
  • You assess gambling risks and report to your manager.

Participation in the overall company strategy and the Responsible Gaming team:

  • You implement in a practical way the strategy plans developed by the Responsible Gaming Manager.
  • You evaluate the effectiveness and viability of the plans put in place, particularly in terms of convergence with the Customer Service and Risk & Fraud plans.
  • You submit proposals for improvement (technical, operational) in line with the G1 strategy and with the aim of ensuring the continuous improvement of the team.
YOUR PROFILE
  • Bachelor's in psychology, social work, or teaching.
  • Minimum of 5 years' professional experience in a similar position.
  • Experience in customer care and/or Risk & Fraud (ideally).
  • Fluent in Dutch and French, knowledge of English and German is an asset.
  • Good oral and written communication skills.
  • Good analytical skills.
  • General knowledge of local and international online gaming regulations.
  • General knowledge of Data Protection obligations (GDPR).
  • Basic knowledge of information security concepts (ISMS).
  • Knowledge of laws and regulations regarding the protection of players against the risks of addiction (Responsible Gaming) is a plus.
WHAT WE OFFER

As well as having a unique experience - centered around our values of pleasure, team spirit, performance, boldness, and integrity - alongside 1,200 employees around the world, we offer:

  • The opportunity to contribute to the international development of a family company.
  • The chance to take part in a human and entrepreneurial adventure within a solid group.
  • A friendly work environment that is adapted to reaching optimal performance.
  • Leadership by talents, values, trust, and autonomy.
  • The opportunity to progress and specialize with our internal mobility system.
  • A competitive salary package linked to the Romanian market.
  • The possibility to work remotely (maximum 3 days/week) and to be at least 2 days/week in the offices in Bucharest (AFI Park).
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