Innova - CRM & Customer Experience - Analyst / Architect
il y a 4 semaines
We're looking for an experienced Functional Analyst/ Architect ((CRM & Contact Center Transformation) to help lead a major transformation of our client's customer service and technology landscape. This role is perfect for someone who enjoys connecting business goals with smart, scalable technology solutions. what you'll do Evaluate and select the right CRM and Contact Center (Ccas) solutions to modernize their systems MAP business needs to the best technical options and guide the build vs. buy decision process Help design a unified, future-ready enterprise architecture Collaborate across teams to ensure systems and data work seamlessly together Build strong business cases and advise leadership on strategic technology choices what we're looking for Proven background in Enterprise Architecture and CRM platforms (Salesforce, Microsoft Dynamics, Zoho etc.) Knowledge of APIs, MicroServices, data models, and cloud environments (AWS, Azure, or GCP) Experience integrating customer service systems across multiple channels Ideally, exposure to banking or financial services and a consulting background (Accenture, Deloitte, etc.) why join us You'll play a key role in a large-scale transformation program, helping shape the future of our client's customer service and digital experience. This is your chance to drive real impact across business and technology. interested? If you're passionate about creating impactful, modern IT solutions — we'd love to hear from you
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CRM & Customer Experience - Analyst/Architect
il y a 3 semaines
Laeken, Belgique Innova Solutions Temps pleinWe're looking for an experienced Functional Analyst/ Architect ((CRM & Contact Center Transformation) to help lead a major transformation of our client's customer service and technology landscape. This role is perfect for someone who enjoys connecting business goals with smart, scalable technology solutions. What you'll do: Evaluate and select the right CRM...
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CRM & Customer Experience - Analyst/Architect
il y a 2 semaines
Laeken, Belgique Innova Solutions Temps pleinWe’re looking for an experienced Functional Analyst/ Architect ((CRM & Contact Center Transformation) to help lead a major transformation of our client's customer service and technology landscape. This role is perfect for someone who enjoys connecting business goals with smart, scalable technology solutions. 🔍 What you’ll do: Evaluate and select the...
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Experienced CRM Analyst
il y a 2 semaines
Laeken, Belgique Novera Temps pleinWhat makes working at Novera unique? When joining Novera, you become a member of our family, in which you are totally included. You take part of shaping Novera's future, including recruiting new members, participating to proposals, and any internal initiative to shape and grow the company ! You get the opportunity to be trained and build your career in a...
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Innova - Process Analyst (Contact Centre & Back Office Processes)
il y a 4 semaines
Laeken, Belgique Innova Temps pleinProcess Analyst - servicing transformation project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives. We are looking for an experienced...
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Innova - Technical Project Manager - Software Solution Specialist
il y a 2 semaines
Laeken, Belgique Innova Temps pleinAre you excited by the idea of shaping the future of energy and driving impactful IT projects? We're looking for an experienced Software Solution Specialist / IT Project Manager to lead and deliver high-value IT initiatives within a dynamic, international environment. As a key technical expert, you will drive the implementation, integration, and optimization...
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Senior Business Analyst
il y a 2 semaines
Laeken, Belgique Innova Solutions Temps pleinAre you a seasoned Business Analyst who wants to make a real impact on the energy transition and large-scale infrastructure? This role puts you at the heart of digital transformation within high-voltage asset management. Your Mission As a Senior Business Analyst, you will play a key role in transforming and harmonizing asset management processes to: Improve...
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Staffing Business Development Manager
il y a 3 semaines
Laeken, Belgique Innova Solutions Temps pleinBusiness Developer -Location: Belgium (Hybrid On site/ Client 3d/week)) We are looking for a dynamic and results-oriented Business Development Manager to drive growth across our recruitment and staffing business at Innova Solutions. This is a key strategic role, combining business development, client relationship management, and partnership with delivery...
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Senior Business Analyst
il y a 2 semaines
Laeken, Belgique Innova Solutions Temps pleinWe’re looking for an experienced Senior Business Analyst to support large-scale digital transformation initiatives within the Assets domain, focused on critical infrastructure and the energy transition . Maintenance of high-voltage electricity networks Commissioning of network expansions Strong focus on safety, quality, and efficiency 🔍 Your Role You...
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Senior Business Analyst
il y a 2 semaines
Laeken, Belgique Innova Solutions Temps pleinWe're looking for an experienced Senior Business Analyst to support large-scale digital transformation initiatives within the Assets domain, focused on critical infrastructure and the energy transition. Maintenance of high-voltage electricity networks Commissioning of network expansions Strong focus on safety, quality, and efficiency Your Role You will:...
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CRM 365 CE Senior Solution Architect
il y a 3 semaines
Laeken, Belgique Avanade Temps pleinWant to pair your adaptable, collaborative, curious mindset with your tech skills to help client digitally transform their ways of working? Are you passionate about helping clients implement their Microsoft Dynamics 365 Customer Engagement platform solutions? Join our team as a senior Solution Architect and contribute to the creation and implementation of...