Innova - Process Analyst (Contact Centre & Back Office Processes)

Process Analyst – Servicing Transformation Project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives. We are looking for an experienced...

afarax is looking for a freelance Business Process Analyst. We need you! The project: Our client in the banking sector, is seeking an experienced Business Process Analyst to strengthen their team. Requirements Gathering: Elicit, analyse, and document business requirements related to the new processes Regression Testing: Conduct regression testing in...

We're looking for an experienced Functional Analyst/ Architect ((CRM & Contact Center Transformation) to help lead a major transformation of our client's customer service and technology landscape. This role is perfect for someone who enjoys connecting business goals with smart, scalable technology solutions. what you'll do Evaluate and select the right CRM...

Looking to start a new challenge as a freelancer? Get in touch now. What you will do Analyse and document IT processes across incident, change, problem, release and service request flows. Produce clear AS-IS and TO-BE models using BPMN or equivalent. Gather requirements and pain points from operational and technical teams. Identify optimisation opportunities...

Business Developer -Location: Belgium (Hybrid On site/ Client 3d/week)) We are looking for a dynamic and results-oriented Business Development Manager to drive growth across our recruitment and staffing business at Innova Solutions. This is a key strategic role, combining business development, client relationship management, and partnership with delivery...

afarax is looking for a freelance IT Process Officer. We need you! The project: Our client in the insurance sector, is seeking an experienced IT Process Officer to strengthen their team. Objectives of the job: Clearly articulate the E2E IT process (from requirements, architecture, analysis, development, testing, release to run) Work closely with IT...

Business Analyst/Architect - Business Process Management (BPM) Location: Brussels, Belgium Type: Freelance About the Mission We're seeking a skilled and proactive Business Analyst with strong BPM expertise to join our partners growing BA function. In this mission, you'll analyse, design and enhance 40+ business processes, helping them deliver efficient,...

Freelancer Opportunity!!! Job Title: Process Specialist Job location: Brussels, Belgium Job description: Context Excellent service is an asset that Proximus wants to play in a highly competitive market environment. Within Proximus we support our customer touchpoints with well-designed customer journeys and processes, mainly in the domain of technical...

Si tu veux être acteur, pas spectateur. Si tu veux apprendre vite, construire vraiment, réussir ensemble. Alors tu es probablement déjà un eXalté. À propos du rôle Exalt recherche un Business Analyst orienté Process & Optimisation pour rejoindre nos projets à forte valeur métier, au cœur d'organisations publiques, énergétiques et financières....

Are you a seasoned Business Analyst who wants to make a real impact on the energy transition and large-scale infrastructure? This role puts you at the heart of digital transformation within high-voltage asset management. Your Mission As a Senior Business Analyst, you will play a key role in transforming and harmonizing asset management processes to: Improve...