Information Technology Process Analyst

il y a 4 semaines


Laeken, Belgique NEBIRU Temps plein

Looking to start a new challenge as a freelancer? Get in touch now. What you will do Analyse and document IT processes across incident, change, problem, release and service request flows. Produce clear AS-IS and TO-BE models using BPMN or equivalent. Gather requirements and pain points from operational and technical teams. Identify optimisation opportunities and propose improvements. Maintain process documentation, procedures and service catalog items. Support audits, KPI tracking and compliance activities. Assist process owners and architects during governance reviews. Help teams adopt and follow newly defined processes. What you bring 2–5 years' experience as IT Process Analyst, IT Service Analyst or similar. Good knowledge of ITIL framework. Ability to model processes using BPMN or UML. Strong analytical, documentation and communication skills. Experience collaborating with IT operations, service desks or development teams. Organised, structured, detail-oriented. Interested? Apply immediately myNEBIRU: Not into this role, but interested in what NEBIRU does? That's totally fine. Visit to see how we can support you - even outside our client missions. Let's build the bridge to your next step, together.



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