Process Analyst

il y a 4 semaines


Laeken, Belgique Innova Solutions Temps plein

Process Analyst – Servicing Transformation Project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives. We are looking for an experienced Process Analyst to support a large-scale Service Centre reorganization project, focused on redesigning team structures and improving organizational effectiveness. Role Purpose As a Process Analyst, you will: Assess current processes across the Contact Centre, Middle Office, and Back Office Identify activities directly linked to client interaction Recommend a new team structure aligned with target activities, required skills, and operational needs Key Responsibilities Prepare and facilitate workshops with cross-functional teams Map, analyze, and redesign end-to-end operational and service processes Apply a data-driven approach to extract insights and support transformation decisions Create clear, structured documentation for stakeholders and senior leadership Present findings and recommendations to Senior Management Contribute to organizational design and support change management initiatives Required Competencies Strong workshop preparation & facilitation capabilities Expertise in process design / process re-engineering Analytical, data-driven mindset Excellent documentation and structuring skills Confident and clear communication with Senior Management Experience in organizational team structure design Background in Contact Centres, Operations, or financial services is an advantage


  • Business Process Analyst

    il y a 1 semaine


    Laeken, Belgique afarax Temps plein

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    Process Analyst - servicing transformation project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives. We are looking for an experienced...

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    il y a 2 semaines


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    Si tu veux être acteur, pas spectateur. Si tu veux apprendre vite, construire vraiment, réussir ensemble. Alors tu es probablement déjà un eXalté. À propos du rôle Exalt recherche un Business Analyst orienté Process & Optimisation pour rejoindre nos projets à forte valeur métier, au cœur d'organisations publiques, énergétiques et financières....


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    Laeken, Belgique darwind Temps plein

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    Laeken, Belgique Sloka IT Solutions Temps plein

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    il y a 4 semaines


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