Process Analyst
il y a 4 semaines
Process Analyst – Servicing Transformation Project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives. We are looking for an experienced Process Analyst to support a large-scale Service Centre reorganization project, focused on redesigning team structures and improving organizational effectiveness. Role Purpose As a Process Analyst, you will: Assess current processes across the Contact Centre, Middle Office, and Back Office Identify activities directly linked to client interaction Recommend a new team structure aligned with target activities, required skills, and operational needs Key Responsibilities Prepare and facilitate workshops with cross-functional teams Map, analyze, and redesign end-to-end operational and service processes Apply a data-driven approach to extract insights and support transformation decisions Create clear, structured documentation for stakeholders and senior leadership Present findings and recommendations to Senior Management Contribute to organizational design and support change management initiatives Required Competencies Strong workshop preparation & facilitation capabilities Expertise in process design / process re-engineering Analytical, data-driven mindset Excellent documentation and structuring skills Confident and clear communication with Senior Management Experience in organizational team structure design Background in Contact Centres, Operations, or financial services is an advantage
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Business Process Analyst
il y a 1 semaine
Laeken, Belgique afarax Temps pleinafarax is looking for a freelance Business Process Analyst. We need you! The project: Our client in the banking sector, is seeking an experienced Business Process Analyst to strengthen their team. Requirements Gathering: Elicit, analyse, and document business requirements related to the new processes Regression Testing: Conduct regression testing in...
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Information Technology Process Analyst
il y a 4 semaines
Laeken, Belgique NEBIRU Temps pleinLooking to start a new challenge as a freelancer? Get in touch now. What you will do Analyse and document IT processes across incident, change, problem, release and service request flows. Produce clear AS-IS and TO-BE models using BPMN or equivalent. Gather requirements and pain points from operational and technical teams. Identify optimisation opportunities...
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Innova - Process Analyst (Contact Centre & Back Office Processes)
il y a 4 semaines
Laeken, Belgique Innova Temps pleinProcess Analyst - servicing transformation project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives. We are looking for an experienced...
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Business Process Analyst
il y a 2 semaines
Laeken, Belgique eXalt Temps pleinSi tu veux être acteur, pas spectateur. Si tu veux apprendre vite, construire vraiment, réussir ensemble. Alors tu es probablement déjà un eXalté. À propos du rôle Exalt recherche un Business Analyst orienté Process & Optimisation pour rejoindre nos projets à forte valeur métier, au cœur d'organisations publiques, énergétiques et financières....
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Business Process Management Consultant
il y a 4 semaines
Laeken, Belgique Apollo Solutions Temps pleinBusiness Analyst/Architect - Business Process Management (BPM) Location: Brussels, Belgium Type: Freelance About the Mission We're seeking a skilled and proactive Business Analyst with strong BPM expertise to join our partners growing BA function. In this mission, you'll analyse, design and enhance 40+ business processes, helping them deliver efficient,...
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Business Analyst
il y a 2 semaines
Laeken, Belgique Coltech Temps pleinBusiness Analyst – Brussels (Hybrid, Multilingual) We are seeking a skilled Business Analyst to support process improvement, digitalization, and operational efficiency initiatives. You will collaborate with cross-functional teams, translating business needs into actionable insights, and helping implement practical solutions in a dynamic environment. Key...
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Business Analyst
il y a 4 semaines
Laeken, Belgique OneSource Consulting Temps pleinJob title: ITAM - Service Now Business Analyst Language: English, French Location: Belgium (Remote) Duration: Long Term Assignment Job description: As an ITAM - Service Now Business Analyst, you will: Work with stakeholders to capture and document business needs, with a focus on Hardware Asset Management (HAM). Collaborate with development teams to improve...
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Business Analyst
il y a 4 semaines
Laeken, Belgique darwind Temps pleinAbout the Company Are you a Business Analyst with 2+ years of experience? Ready to contribute to projects where people, growth, and impact matter? At darwind, we welcome motivated professionals looking to strengthen and expand their analytical skills. About the Role As a Business Analyst, you act as the bridge between business and IT. You translate needs...
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Business Analyst
il y a 3 semaines
Laeken, Belgique Sloka IT Solutions Temps pleinGreetings from Sloka IT Solutions. Title - Business Analyst Language - English, Dutch or French Location - Brussels, Brussels, Belgium Duration - 12+ months Workplace type - Hybrid Experience - 5 years Description: At least 1–3 years of experience as a Business Analyst in an HR environment. Demonstrable experience within a social secretariat or within a...
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Functional Analyst
il y a 4 semaines
Laeken, Belgique darwind Temps pleinAbout the Company Are you a Functional Analyst with 2+ years of experience? Ready to grow in a role where people, impact, and professional development come first? At darwind, we welcome motivated analysts who want to strengthen their functional expertise and work on meaningful digital projects. About the Role As a Functional Analyst, you act as the link...