Telephone Roadside Assistance Agent | Customer Support Officer | East-European Languages
il y a 5 jours
About the role: As a Telephone Roadside Assistance Agent, you are the first point of contact for drivers who experience a breakdown while on the road. You remain calm, ask the right questions, and make sure every driver receives the support they need. You coordinate interventions with partner services and keep the driver informed throughout the process. It’s a role with real impact: thanks to your composure, communication skills, and problem-solving mindset, you make a genuine difference during stressful moments. Your responsibilities:- Answer incoming calls from drivers experiencing vehicle breakdowns. - Assess the situation by asking targeted questions and gathering essential information.- Organise interventions and dispatch assistance to towing services, partners, or technicians.- Follow up each case from start to finish, ensuring clear and proactive communication with the driver.- Record all relevant data in the system (time, location, issue details, planning, updates…). - Stay calm in urgent situations and consistently act with customer focus.- Working together in a dedicated team: You will be part of a team that is committed 24/7 to providing our customers with the best possible support.ProfielWhat we expect from you :- Strong communication skills and the ability to speak clearly, empathetically, and professionally over the phone. - Stress resilience and the ability to maintain oversight in busy situations.- A natural talent for problem-solving.- Confidence in working with digital tools and administrative follow-up. - Willingness to work in a shift system: early, late, day, night and weekend work.- Experience in dispatching, customer service, or roadside assistance is an asset.- Fluent in English, Czech & another Eastern language (minimum B2 level). AanbodFixed contract fixed term (no interim contract, yes Volvo Contract). - Working hours: 7.5 hours per day, 37.5 hours per week. - Full time schedule with rotation of weekends and night shifts every 6 to 8 weeks. - Occasional Home Work. - Vacation days: 20 days. - Competitive salary supplemented with fringe benefits: *Meal-time vouchers. *Shift premium *Company restaurant at democratic prices. *Phone + Laptop *Eco cheques - Housing upon relocation for 1 month. - Application process: *Interview with recruiter Adecco (screening). *Teams interview with Volvo recruiter. *Interview with department (language check). *Teams interview with team manager *Salary proposal
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Oostakker, Belgique Adecco Temps pleinAt Volvo, they are looking for an enthusiastic customer service representative to join their Central-East team and contribute to their mission of getting vehicles back on the road quickly and efficiently. Your duties: - Provide first line support for international breakdowns: Wherever our customers are in Europe, you will be there to help them and address...
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Oostakker, Belgique Adecco Temps pleinAt Volvo, they are looking for an enthusiastic customer service representative to join their Central-East team and contribute to their mission of getting vehicles back on the road quickly and efficiently. Your duties: - Provide first line support for international breakdowns: Wherever our customers are in Europe, you will be there to help them and address...
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Customer Service English, Polish/Czech, and Lithuanian
il y a 5 jours
Oostakker, Belgique Adecco Temps pleinAt Volvo, they are looking for an enthusiastic customer service representative to join their Central-East team and contribute to their mission of getting vehicles back on the road quickly and efficiently. Your duties: - Provide first line support for international breakdowns: Wherever our customers are in Europe, you will be there to help them and address...
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Oostakker, Belgique Adecco Temps pleinAt Volvo, they are looking for an enthusiastic customer service representative to join their Central-East team and contribute to their mission of getting vehicles back on the road quickly and efficiently. Your duties: - Provide first line support for international breakdowns: Wherever our customers are in Europe, you will be there to help them and address...
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Oostakker, Belgique Adecco Temps pleinYour Role - Understand customer inquiries in their native language and act as the first point of contact. - Support our technical engineers by gathering and registering key information to resolve issues efficiently. - Keep customers informed about the status of their case. - Translate technical updates into clear, customer-friendly...
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Oostakker, Belgique Adecco Temps pleinYour Role - Understand customer inquiries in their native language and act as the first point of contact. - Support our technical engineers by gathering and registering key information to resolve issues efficiently. - Keep customers informed about the status of their case. - Translate technical updates into clear, customer-friendly...
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Customer Care | ENG
il y a 5 jours
Oostakker, Belgique Adecco Temps pleinJoin the Volvo Group, a global leader in sustainable transport solutions. As part of the trucks division, you’ll support customers across Europe — ensuring their vehicles get back on the road quickly and smoothly. If you're fluent in German, French, and English, and passionate about solving problems and helping people, this could be your next career...
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Customer Service | NL + DU + EN | Volvo Group | Gent
il y a 5 jours
Oostakker, Belgique Adecco Temps pleinJouw taken:- Eerstelijns ondersteuning bieden bij internationale pechgevallen: Waar onze klanten zich ook bevinden in Europa, jij staat klaar om hen te helpen en hun zorgen weg te nemen.- Regelmatig contact houden met dealers en klanten: Zodat iedereen altijd op de hoogte is van de voortgang van de reparaties.- Samenwerken in een toegewijd team: Je maakt...
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Oostakker, Belgique Adecco Temps pleinBen jij een geboren probleemoplosser met een passie voor klanttevredenheid? Wil je werken in een internationale omgeving waar geen dag hetzelfde is? Dan hebben wij de perfecte uitdaging voor jou! Bij Volvo zijn ze op zoek naar een enthousiaste klantenservice medewerker die hun team wil versterken en bijdragen aan hun missie om voertuigen snel en efficiënt...
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First line manager automotive | Oostakker
il y a 4 semaines
Oostakker, Belgique CareerWallet Temps pleinBen jij klaar om de weg naar de toekomst van duurzaam transport te plaveien? Bij Volvo Group hebben we een uitdagende positie voor jou als Line-Manager Warehouse. Je bent verantwoordelijk voor de operationele leiding van productieprocessen, waarbij je je team aanstuurt en begeleidt om gezamenlijk de gewenste resultaten te behalen. Je hanteert een...
