Onsite Workplace Engineer

il y a 2 semaines

Bruxelles, Région de Bruxelles, Belgique Cegeka Deutschland GmbH Temps plein

Looking for a job where you can both excel in your IT skills, but also make a difference for people? Then the Onsite Support Engineer vacancy at Cegeka Digital Workplace is tailor-made for you Cegeka has been known to customers for years as a leading Belgian full-service ICT company that offers high-quality solutions to its customers. We always strive for a customized solution, i.e. the ideal match for the client to achieve its objectives. Competence and character are essential to us, in addition to experience and ambition. For several clients we are still looking for a Support Engineer who can really make a difference and act as an ambassador for Cegeka.

Responsibilities:
  • You solve users' problems and always try to translate these into the most useful solution for the end user. You immerse yourself in the end user and try to help him/her as much as possible by thinking along with him/her. This can be via the onsite helpdesk or other channels (mail/telephony).
  • You enjoy making workstations ready for use, installing software, arranging authorizations, solving hardware problems and performing periodic maintenance on IT systems.
  • You are responsible for accepting, registering, logging, following up and closing calls.
  • You work closely with our remote service desk, together you follow up on ticket queues and switch smoothly between incidents and requests. Knowledge of ITIL is therefore a plus.
  • Throughout the week you work in an onsite team of 3 people according to a shift system of early, day and late. (07H00 - 15H30, 08H30 - 17H00, 10H30 - 19H00).
  • You catch leave from the team working on weekends sporadically. You will know this well in advance and is therefore 'plannable'.
  • You will be employed by our client in Zaventem, always on client site.
  • You are responsible for all company assets and will track this in the CMDB (Configuration Management Database).
  • In addition, you do so much but This makes your job varied and fascinating
What you need to succeed:
  • A Bachelor's degree in IT, or you have been working within the IT industry for a number of years.
  • Experience in a Service Desk environment.
  • During your career, you have built up knowledge and experience of Active Directory, Azure, Intune, Office 365, IMACD service (install, move, add, configure, delete), Ticketing (handling, creation, escalation) and creating/handling documentation, among others.
  • You are communicative and friendly, making users eager to come to you for answers to their questions.
  • You are proactive and analytically strong and know how to quickly reach solutions by connecting the right components.
  • You have a first experience in the field of planning as 'cooperating foreman'.
  • In stressful situations you manage to stay calm and alert.
  • Others describe you as a reliable person, who values punctuality and can communicate clearly
  • You are fluent in Dutch and English. Speaking some French is nice to have.
  • You are in possession of a valid and active driver's license category B.
What are we offering:
  • A competitive salary supplemented with fringe benefits. An electric car with charging card or a mobility budget, meal vouchers, eco vouchers, an interesting group and hospitalization insurance, a cell phone subscription, a lump-sum expense allowance, a powerful laptop and the possibility to give your salary package a personal touch thanks to our Flex Reward Plan.
  • Team events, monthly happy hours and an always legendary company party are also part of the package.
  • Customized guidance: throughout your career you will be guided by our people managers. So you have a point of contact, a personal coach and a sparring partner.
  • Continuous learning: through innovation centers, reading groups, knowledge sharing meetings, hackathons, participation in conferences and external training courses, we focus on knowledge sharing and learning.
  • Opportunity for growth: depending on your own interests and initiatives, Cegeka offers various horizontal and vertical career paths.
  • We value sustainability by pursuing CO2 neutrality with the electrification of our vehicle fleet and an environmentally friendly data center. We develop innovative solutions with a positive impact on the environment, people and society, and strive for an inclusive and diverse work environment where everyone is valued and heard.
Application flow:
  1. Apply: If the role is interesting apply, or get in touch with the dedicated recruiter for more details.
  2. Assessment: Our Recruitment team will take a look at your application and let you know the next steps.
  3. Meet us: Within two steps we will meet and we can discover together if we are a match on both sides.
  4. Time to start Accepted our proposal? Great We look forward to working with you.
Do you have any questions about this role?#J-18808-Ljbffr

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