Head of Customer Success
il y a 1 semaine
Senior Full-time Breda or Leuven Keep customers smiling. Build a world-class support team. Shape the product. We’re looking for a Head of Customer Success to lead and scale our global support team, ensuring customers get the most from our robots in the field. You’ll be the steady, trusted point of contact from installation to long-term performance, creating a warm and confident experience every step of the way. You’ll manage the full post-sales journey: deployment, training, support, and performance follow-up. Just as important, you’ll build the foundation for scale: defining processes, improving documentation, and sharing insights with engineering and sales. You report directly to the CEO and are responsible for support strategy, day-to-day execution, and team growth as we expand internationally. Responsibilities Making Customers Happy Ensure every customer request is handled quickly, clearly, and with care. Proactively manage expectations to build confidence and trust. Go the extra mile to make customers feel supported and valued. Building the Organisation Build and lead a strong global support team with clear structure and goals. Develop documentation, KPIs, and internal processes that scale with growth. Oversee hiring, training, budgeting, and regional capacity planning. Shaping the Product Drive product improvements through real-world customer feedback. Ensure robot service cost aligns with business targets. Identify recurring issues and push for structural, scalable fixes. Your profile Master’s degree, ideally in Engineering, Mechatronics, or a related technical field Experience in or affinity with horticulture or Controlled Environment Agriculture (CEA): you understand the context and challenges our customers face Being truly energized by helping others you take pride in making customers successful and enjoy the fast pace of solving real-world challenges With your commercial mindset you understand that a happy customer is a loyal customer – you act with service and business value in mind Detail-oriented with a pragmatic mindset, you aim high but keep things moving A great communicator and collaborator who connects support, engineering, and commercial teams Fluent in Dutch and English (spoken and written); other languages are a plus. Our offer A central, hands‑on leadership role in a fast‑growing robotics company with global ambition The opportunity to shape the full customer journey from installation to long‑term success A dynamic, supportive team culture where initiative and follow-through matter Competitive compensation and plenty of room to grow with us Octiva is a fast‑growing robotics company on a mission to help growers succeed through smart automation. Our advanced robotic systems are designed for high‑performance operation in controlled environments, combining technical precision with real‑world reliability. We work closely with growers, engineers, and researchers to deliver meaningful innovation that transforms agricultural efficiency and sustainability. We’re expanding internationally and building a team of driven, collaborative professionals who want to make a real impact — not just on product performance, but on the lives and success of our customers. #J-18808-Ljbffr
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Head of Product
il y a 2 semaines
Flemish Brabant, Belgique WhatJobs Temps pleinOverview As Head of Product you lead the development of our robotics platform from idea to field validation and commercial success. You’ll be the central link between customers, engineers, and internal teams, ensuring that every product we build is robust, relevant, and tested in the real world. Taking full ownership of the product lifecycle, you’ll...
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Head of Automotive
il y a 4 jours
Flemish Brabant, Belgique WhatJobs Temps pleinHead of Automotive at Axelera AI Axelera AI is a next-generation AI platform made to help advance humanity. In three years we raised $120M and built a team of 180+ employees with 55+ PhDs. Our Metis™ AI Platform boosts efficiency and performance 3–5×. Position Overview We seek a Head of Automotive to lead our entry and growth in the automotive AI...
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Head of Engineering
il y a 2 semaines
Walloon Brabant, Belgique WhatJobs Temps pleinHead of Engineering at Harvey Nash IT Consulting Head of Engineering Our client is a SaaS company which is transitioning from a long‑established Oracle Forms legacy platform to a modern, modular, and more scalable product suite built on Oracle APEX, with the ambition to significantly elevate product quality, engineering performance, and customer...
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Head of Partnerships
il y a 4 semaines
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Head of Accounting
il y a 6 jours
Flemish Brabant, Belgique WhatJobs Temps pleinHead of Accounting - BeLux! Loxam is meer dan verhuur! Al meer dan 50 jaar stelt Loxam zijn expertise ten dienste van professionals, van klein gereedschap tot bouwmachines . De groep is aanwezig in 22 landen met 8.000 medewerkers en blijft trouw aan zijn menselijke waarden. In België en Luxemburg begeleiden onze 180 medewerkers onze klanten elke dag met...
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Head of Parts Supply Chain EMEA
il y a 2 semaines
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HEAD OF GROWTH
il y a 3 semaines
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HEAD OF GROWTH
il y a 3 semaines
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Data Science Architect
il y a 1 semaine
Flemish Brabant, Belgique WhatJobs Temps pleinTOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sure Every Resource Counts™ , has been our strength for over 50 years. At TOMRA, we want people to...
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Customer Service Medewerker
il y a 7 jours
Flemish Brabant, Belgique WhatJobs Temps pleinVoor een internationaal bedrijf actief in de farmaceutische sector, gevestigd in Vilvoorde, zijn wij op zoek naar een Customer Service Medewerker . In deze functie speel jij een cruciale rol in het garanderen van een vlotte orderverwerking en een hoog niveau van klanttevredenheid binnen een gereguleerde en internationale omgeving. Jij fungeert als centraal...
