Quality Expert
il y a 3 semaines
Als Quality & Reporting expert sta je in voor de kwaliteit van de distributie van krantenabonnementen.
Verantwoordelijkheden:- Je ondersteunt de Operations Manager – logistics distribution bij het identificeren, opstellen en aanpassen van rapporten.
- Je staat mee in voor de verzameling van de nodige data en opmaak van rapporteringen om de kwaliteit te meten inzake de distributie van de krantenabonnementen (zoals klantentevredenheid, klachten, gemiddelde oplossingstijd, gemiddelde reactietijd, % in-time delivery, % out-of-time delivery, aantal geleverde rondes en kranten per dag/week/maand, aantal kilometers per transporteur, budget rapportering, etc.).
- Je ondersteunt bij het aanleveren van de gevraagde documentatie voor audits en interne controles.
- Je begeleidt en traint de betrokken medewerkers bij het lezen en analyseren van rapporten en het genereren van inzichten en ziet er mee op toe dat de rapporten in praktijk leven en verder intern gedeeld en toegelicht worden.
- Je geeft algemene administratieve ondersteuning aan het team, zoals documenteren van processen en procedures, opvolgen van interne en externe post, centraal beheer van alarmcodes, opvolging en controle van facturen, documentbeheer en archivage, vertalingen, en behandeling van emails van onder meer de uitgevers.
- Je staat mee in voor decentrale input, tijdige verwerking en controle van de datakwaliteit in het Sumo systeem, namelijk de centrale applicatie voor het beheren van abonnementen (adressen, hoeveelheden, ontvangst, verzending).
- Je draagt bij aan de implementatie van technologische en digitale oplossingen om de kwaliteit te kunnen meten en rapporteren, en brengt jouw ideeën aan om rapporteringen verder te optimaliseren.
- Je bent Nederlandstalig, met sterke mondelinge en schriftelijke kennis van het Frans.
- Je kan efficiënt werken met rapporteringstools zoals Power BI en Excel.
- Je draagt met jouw enthousiasme en positieve energie bij tot een positieve teamsfeer.
- Je bent een self-starter, neemt graag initiatief en kan zowel goed autonoom als in teamverband samenwerken.
- Je kan op een overzichtelijke wijze data samenvatten en presenteren (bijvoorbeeld in PowerPoint, met grafieken) en gestructureerd mondeling toelichten.
- Je beschikt over sterke analytische skills en duikt graag in de ruwe data om root-causes van problemen te helpen identificeren.
- Je beschikt over de capaciteit om rapporteringen met een toegevoegde waarde op te maken die leesbaar en bruikbaar zijn voor jouw collega's op het terrein, voor de transporteurs, voor het management, etc.
- Je kan goed omgaan met verschillende IT tools en programma's en bent leergierig ingesteld om nieuwe applicaties grondig te leren kennen.
- Een nieuwe boeiende functie binnen onze operaties die je ook nog zelf inhoudelijk mee kan vormgeven en jouw ideeën kan aanreiken.
- Je werkt voltijds 37u per week met 7u24min per dag (excl. pauze van 30 min).
- Een uurrooster van maandag tot vrijdag op onze hoofdzetel te Anderlecht (van 8u30 tot 16u24) en past je graag flexibel aan volgens de noodwendigheden van de operaties (opmerking: een uurrooster van 9u-16u54 is desgewenst ook mogelijk voor deze functie).
- Direct een contract van onbepaalde duur met een salarispakket volgens barema PC200 volgens functieklasse D en extra legale voordelen (zoals maaltijdcheques van 8€/dag, ecocheques, 100% terugbetaling van openbaar vervoer, sectorpremie, cao90, telewerkvergoeding van 50€ per maand, sinterklaascheque per kind).
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