CSDM Implementation Expert

il y a 3 semaines


Laeken, Belgique OneSource Consulting Temps plein

Job Description - Roles and Responsibilities Mission description CSDM Implementation Consultant in ServiceNow We are seeking an experienced consultant to provide support and technical expertise in the implementation of the Common Service Data Model (CSDM v5.0) on the ServiceNow platform. The consultant will be responsible for guiding and advising our teams through the Foundation, Crawl, Walk, Run, and Fly phases of the implementation. Responsibilities: Technical Support: Providing technical expertise to design, configure and deploy CSDM in ServiceNow. Analyse and evaluate current IT service management processes. Design and implement CSDM-based solutions to improve the efficiency and quality of services; Implementation Validation: Develop and execute use cases to validate the model implementation. Continuous Improvement: Propose improvements to optimise the use of the CSDM. Supporting the implementation and stabilisation of the CMDB (standard with the CSDM model), links between Assets & CIs, and reference tables in ServiceNow Knowledge of the different methods for implementing Service Mapping in ServiceNow Analyse and implement the definition & management of "Lifecycle management" in the CMDB & in the concepts related to the CSDM. Advanced knowledge of the ServiceNow platform and its various modules, as well as the links between them. Good knowledge of the implementation of operational & strategic processes in servicenow (based on the CSDM model). Good knowledge of ITSM processes in ServiceNow High-level knowledge of NIS 2 regulations Knowledge of portfolio management in ServiceNow is a plus Soft skills : Ability to operate and work in a complex environment (from a technical and organizational perspective); ability to communicate effectively with both operational and strategically oriented teams.


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