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Microsoft Dynamics Functional Consultant- D365 Customer engagement
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Overview As a functional advisor in the domain of Dynamics 365 customer engagement you will be responsible for the process design, implementation and testing of the Dynamics 365 Sales, Marketing, Customer & Field & Project Service apps. You will guide our customers in how they should transform their sales organization in such a way that it is more performant by leveraging the Microsoft dynamics 365 platform to its full extend. An important part of this aspect is the creation of the customer journeys and to-be processes in such a way that they align with the standard way of working in Dynamics 365. You will be supported by one or more business consultants from our customer Advisory department who have a strong focus on process knowledge whilst your focus will be on the Microsoft Dynamics 365 solution.
Furthermore, you can count on the support of the solution architect and a technical team for integration, interacting, custom development, migration, build and release activities. Our customers rely on KPMG to take ownership on key positions that determine the success or failure of the project. This takes besides IT knowledge also soft skills such as good communication, change management abilities, building customer relations, and a strong dedication to quality.
Responsibilities
Design, implement and test Dynamics 365 Sales, Marketing, Customer & Field & Project Service apps. Guide customers on transforming their sales organization to be more performant using the Dynamics 365 platform. Create customer journeys and to-be processes that align with the standard way of working in Dynamics 365. Collaborate with business consultants, solution architect, and a technical team for integration, custom development, migration, build and release activities.
Demonstrate ownership of key project responsibilities, along with strong IT knowledge and soft skills (communication, change management, relationship building, quality focus).
Qualifications
/ Requirements Experience with Dynamics 365 Customer Engagement applications (Sales, Marketing, Customer & Field & Project Service). Ability to design, implement and test business processes within Dynamics 365. Strong communication, change management, and stakeholder relationship skills. #J-18808-Ljbffr
