Implementation support

il y a 3 semaines

Antwerp, Belgique Belgie Vacature Temps plein

About the Company

Benerail is the Leading Railway Retail Expert in Europe. Have you ever tried to book an international train ticket? Nightmare, right? That’s what we are trying to solve. Our organisation enables companies to sell international railway tickets across Europe, regardless of the company operating the train. Our APIs and front-ends are the market standard in the Benelux and are accompanied by supportive services like product data management, consultancy, and integration services. In this way, we reduce complexity for our customers, allowing them to focus entirely on optimising the service to the travellers and making international railway travel easy.

Benerail is your smart ticket to a green world. We are a spin-off from the Belgian and Dutch national railway, well established yet very ambitious. To help the railway industry become the most attractive environmentally friendly and competitive means of transport, our strategy now focuses on expansion. Driven by our mission to facilitate a significant contribution to a better climate, we are building a scalable and sustainable organisation built on autonomous and purpose-driven teams. Our main office is located in Antwerp, with flexibility in Amsterdam, Rotterdam, Utrecht, and Brussels.

About the Team

The Distributor Success team is dedicated to nurturing and strengthening relationships with our valued distributors. Our team plays a vital role in understanding the needs and aspirations of our distributor clients, ensuring their success and satisfaction. If challenges or conflicts occur, we act as trusted mediators and problem solvers, fostering collaborative solutions that maintain harmonious working relationships. One of our key initiatives is assisting distributors in seamlessly connecting to the innovative Benerail APIs, empowering them to sell train tickets efficiently and effectively.

About the Job

Are you passionate about API development and do you enjoy guiding clients? Then we have an exciting opportunity for you At Benerail, we’re looking for an enthusiastic hands-on Implementation DEV Support who loves delving into the world of APIs and enjoys assisting clients in finding optimal solutions. As the first point of contact for our distributors, you will play a crucial role in helping them with technical inquiries related to the Benerail API implementation. From the first demo to the final go live, you will support customers in connecting to our proprietary API (moove_api) and the industry standard API (OSDM). To fulfil your role optimally, it is important to have an overview of new releases and understand the changes in software, data & configuration to support the customers. Your ability to simplify complex technical concepts and present them in a clear and precise manner will be key to helping our clients navigate their API implementation journey. This role is not for someone who only prefers the functional side of development; we need a true technical enthusiast The ideal candidate will be customer-centric, valuing direct interaction with customers and possessing hands-on development skills.

This is a full-time position on the payroll. You will be part of an agile team, where your opinion and ideas are considered. We are a vibrant company with a start-up mentality and a mission: contributing to a modal shift towards sustainable mobility.

What We Offer:

  1. Flexibility, including the opportunity to work from home.
  2. A modern office within walking distance of the railway station Antwerpen Central.
  3. Reimbursed international travel (e.g. from the Netherlands to our Belgian office or vice versa).
  4. A competitive remuneration package.
  5. A dynamic and vibrant organisation where work goes hand in hand with having fun.

Do you dare to take on this challenge? To contact us about this job, please send an e-mail to: hr@benerail.com.

Minimum Requirements:

We expect you to have some years of experience in a development/support role already. However, we consider the mindset and the willingness to grow equally important. We don’t expect you to know everything from day one; we are here to train you and give you space to explore this function.

Skills:

  • Customer-oriented communication (listen, reassure, keep the customer informed in a reactive manner).
  • Hands-on.
  • Proactive and forward planning to avoid surprises for the customer.
  • Able to work both alone and as part of a team.
  • Develop new features or adapt or fix existing features for our products/APIs.
  • Perform several different types of tests on the products/APIs.
  • Write system documentation, release notes, developer and user manuals.
  • Continuous learning and a can-do mentality.
  • Collaborate cross-functionally between technical and commercial colleagues.
  • Interest (or maybe even knowledge) in the railway industry is considered a plus.
  • A good sense of humour is a must.

Technology and Tooling:

Experience in the following tooling is a plus:

  • SOAP UI
  • Postman
  • XML Spy Client
  • Java
  • Spring Boot, Spring Web
  • Atlassian tooling: JIRA service desk, JIRA, Confluence
  • Azure API management
  • Kibana

Document Skills:

UML, ERD.

Familiarity with MS Office Tools:

Outlook, Word, Excel, Teams, SharePoint, and PowerPoint.

Technology Used:

  • REST API
  • JSON
  • XML
  • ASCIIDOCTOR for documentation.
  • OPENAPI 3.x standard and later
  • JWT
  • Oauth

We expect you to have basic knowledge of the technology mentioned above.

Languages:

English (must, both written and verbal). Knowledge of French and/or Dutch is considered a plus.

Acquisitie naar aanleiding van deze vacature wordt niet op prijs gesteld.

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