Service Delivery Manager

il y a 2 semaines

Bruxelles, Région de Bruxelles, Belgique Econocom BeLux Temps plein

As a Service Delivery Manager, the focus is on building and maintaining a successful relationship with the client(s) at both an operational and tactical level. By fulfilling our contractual obligations and striving for continuous improvement and innovation proposals, we ensure high customer satisfaction. Your functional leadership ensures smooth coordination of the teams at the client.

Mission:

  • You build a long-term relationship with your clients where trust, expertise, and customer satisfaction are the key pillars.
  • You are responsible for the P&L with the client. Cost efficiency and continuous improvement proposals are second nature to you.
  • You guide and coach the team in an energetic and positive manner to strive for best-in-class customer experiences and operational excellence based on the expectations and needs of the respective client.
  • You flawlessly manage all types of reporting (SLA, KPIs, etc.).
  • You are able to proactively assess the current and future needs of the client and link them to Econocom solutions. You do this transparently across the various service delivery units.

Your profile:

  • A diploma at a minimum HBO Bachelor level or equivalent through professional experience.
  • Extensive experience in a Service Delivery Management role, P&L responsibility, functional leadership, ITIL & PM methodological knowledge (ITIL V4, PMI, Prince2, Scrum, etc.).
  • Strong trust and respect for your teams and clients.
  • A broad view of IT: Service Desk, Workplace & Cloud environments.
  • Fluent in Dutch, French, and English.
  • You communicate and present in a clear and pleasant manner.
  • You are diligent and detail-oriented.
  • You are a true entrepreneur with strong ownership.
  • You are well-organized, pragmatic, and results-driven.

What Econocom can offer:

  • An attractive salary supplemented with hospitalization, group insurance, meal and eco vouchers, company car, and the possibility to work from home.
  • Upon starting, you will be assigned a Competence Manager who will introduce you to the company and guide your individual career.
  • A variety of 'blended' training opportunities to help you grow professionally.
  • Fun... through our quarterly events where you are kept up to date with what's happening at Econocom and stay connected with colleagues.

Econocom – in brief:

  • Econocom Benelux is part of a French listed group, active in the market for more than 45 years, where entrepreneurship is a key pillar within the company.
  • Econocom has a unique position in the Belgian market. Thanks to the complementarity of ICT equipment, services, and financing, Econocom can offer modular end-to-end solutions.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development

Industries

IT Services and IT Consulting

#J-18808-Ljbffr

  • Service Delivery Manager

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique FuturWork Temps plein

    Contract Type: Permanent Languages: French & English (mandatory), German (strong plus) Experience Level: Senior (10+ years) About the Role FuturWork is seeking a Senior Service/Customer Delivery Manager specialized in IT Infrastructure and Cloud to work with one of our key clients. This role requires a proactive leader who can ensure the seamless delivery...

  • Service Delivery Manager

    il y a 3 semaines

    Bruxelles, Région de Bruxelles, Belgique Clear Engineering Recruitment Ltd Temps plein

    Service Delivery ManagerUp to €85k + Car + Meal Vouchers + BonusBrussels, BelgiumAre you ready to play a key role in delivering exceptional customer experiences in the fast-evolving world of data centres? Our client, a leading provider of advanced colocation and data centre solutions, is seeking a talented and experienced Service Delivery Manager to join...

  • Service Delivery Manager

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Coreso SA Temps plein

    Are you ready to embark on an exciting journey with Coreso, a dynamic and fast-paced company at the forefront of the European energy landscape? As a Regional Coordination Center (RCC), Coreso plays a crucial role in coordinating high-voltage electricity flows for European Transmission System Operators (TSOs), ensuring the security of electricity supply on a...

  • Service Delivery Manager

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Thecollective Temps plein

    As a service delivery manager, you are responsible for the delivery of our managed services for our most important customers. You will have daily contact with customers to inform them of new activities on our managed services and capture their needs and feedback. The role is instrumental to provide qualitative services that are aligned with our customer...

  • Service Delivery Manager

    il y a 4 jours

    Bruxelles, Région de Bruxelles, Belgique Vivid Resourcing Temps plein

    For one of our global clients, we are searching for a Freelance Service Delivery Manager with a strong background in system engineering to work on a hybrid basis. In this role, you will be responsible for overseeing IT service delivery while ensuring system reliability, security, and efficiency.Key Responsibilities:Oversee IT service delivery processes to...

  • Service Delivery Manager

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Netcompany-Intrasoft Temps plein

    Company DescriptionWe are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with a strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while...

  • Service Delivery Manager

    il y a 3 semaines

    Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps plein

    Social network you want to login/join with:Service Delivery Manager - Brussels, BrusselsClient:Location:Job Category:OtherEU work permit required:YesJob Reference:2cff0fbbd2acJob Views:4Posted:21.02.2025Expiry Date:07.04.2025Job Description:We are on the lookout for a Service Delivery Manager to join our team for working with European Institutions based in...

  • Service Delivery Manager

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Netcompany Temps plein

    Company DescriptionWe are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with a strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while...

  • Operations en Service Delivery Manager

    il y a 3 semaines

    Bruxelles, Région de Bruxelles, Belgique Luminus Temps plein

    Join us as an Operational Service Delivery Manager (OSDM) for our OptiGen vertical and take charge of overseeing the SaaS applications and infrastructure that power our Power/Gas Optimization and Generation departments. This is a great opportunity for someone with a technical background and strong service delivery management skills to shape the future of...

  • Senior Service Delivery Manager

    il y a 3 semaines

    Bruxelles, Région de Bruxelles, Belgique K&K social resources and development GmbH Temps plein

    K&K Social Resources & Development GmbH is an international recruiting agency that has been providing technical resources in the European region since 1993. This position is with one of our clients in the Belgium who is actively hiring candidates to expand their teams. Role : Service Delivery Manager Full Time Permanent Role Domain : Telecom Industry ...

  • Service Delivery Manager

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique EUROPEAN DYNAMICS Temps plein

    We are seeking a highly motivated, certified Service Delivery Manager fluent in English. This is a remote tele-work position, allowing you to work from anywhere while being part of a dynamic and friendly project team. Freelancer and/or part-time employment is acceptable.What You'll Do:Supervise and manage Information Systems (IS) operations, ensuring service...

  • Service Delivery Manager

    il y a 3 semaines

    Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps plein

    Social network you want to login/join with:Service Delivery Manager - Manufacturing sector, BrusselsClient:CGILocation:BrusselsJob Category:OtherEU work permit required:YesJob Reference:4ae7e39835ddJob Views:22Posted:23.01.2025Expiry Date:09.03.2025Job Description:Position Description:Are you as passionate about manufacturing optimization as we are? Do you...

  • Service Delivery Manager

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps plein

    Social network you want to login/join with:Service Delivery Manager - Manufacturing sectorClient:CGILocation:Job Category:OtherEU work permit required:YesJob Reference:4ae7e39835ddJob Views:2Posted:06.03.2025Expiry Date:20.04.2025Job Description:Position Description:Are you as passionate about manufacturing optimization as we are? Do you want to join our...

  • Operational Service Delivery Manager

    il y a 3 semaines

    Bruxelles, Région de Bruxelles, Belgique Luminus Temps plein

    Join us as an Operational Service Delivery Manager (OSDM) for our OptiGen vertical and take charge of overseeing the SaaS applications and infrastructure that power our Power/Gas Optimization and Generation departments. This is a great opportunity for someone with a technical background and strong service delivery management skills to shape the future of...

  • Manager Service Delivery Management

    il y a 3 semaines

    Bruxelles, Région de Bruxelles, Belgique Ventula Consulting Temps plein

    Leading travel/transportation client now requires a Technical Project Manager to oversee the delivery of improvement solutions for their onboard train Wi-Fi services. This role will consist of overseeing the end-to-end delivery of onboard Wi-Fi solutions including manging technical teams, liaising with vendors, and ensuring the successful deployment of...

  • Operational Service Delivery Manager

    il y a 3 semaines

    Bruxelles, Région de Bruxelles, Belgique Luminus Temps plein

    Job description:This is a great opportunity for someone with a technical background and strong service delivery management skills to shape the future of energy technology and ensure operational excellence. What You'll Do Oversee application lifecycle management (LCM) and ensure servers and apps are up to date Collaborate with vendors, DevOps, and internal...

  • Senior Service Delivery Manager

    il y a 3 semaines

    Bruxelles, Région de Bruxelles, Belgique K&K social resources and development GmbH Temps plein

    K&K Social Resources & Development GmbH is an international recruiting agency that has been providing technical resources in the European region since 1993. This position is with one of our clients in the Belgium who is actively hiring candidates to expand their teams. Role : Service Delivery Manager Location : Zaventem, Brussels, Belgium Full Time...

  • SAP Service Delivery Manager

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Capgemini Temps plein

    WHY CAPGEMINIChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of...

  • Information Technology Service Delivery Manager

    il y a 3 semaines

    Bruxelles, Région de Bruxelles, Belgique NEBIRU Temps plein

    Join Our Team as an IT Service Delivery Manager - Infrastructure Are you ready to take on a pivotal role in shaping and delivering exceptional cloud and on-premise infrastructure services? We're seeking an IT Service Delivery Manager to join our client and drive excellence in service delivery. Ensure top-tier operational and economic performance for our...

  • Service Delivery Manager

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Elia Group Temps plein

    Appuyez sur la touche de tabulation pour sélectionner le lien Passer au contenu.Un travail énergisant chez un acteur belge majeur du paysage énergétique Le paysage énergétique belge et européen est en pleine transformation. Saviez-vous qu'Elia en Belgique joue un rôle crucial dans ce processus?En tant que membre du groupe Elia, un gestionnaire de...