Level 3

il y a 2 semaines


Bruxelles, Région de Bruxelles, Belgique bridge351 Temps plein

We are looking for an experienced Level 3 Production Support Specialist to join our team. In this role, you will be responsible for handling and resolving issues arising in the production environment. You will assess incoming tickets, identify root causes, and propose effective solutions, which may include workarounds, database scripts, or code fixes.

While this role primarily focuses on workarounds and database scripting, development tasks may also be required when necessary.

Apply only if:

  • Fluent in English
  • Live or want to relocate to Belgium
Key Responsibilities:
  • Analyze and resolve production issues escalated to Level 3.
  • Assess the impact and priority of support tickets.
  • Propose and implement solutions, including workarounds, database scripts, or code fixes.
  • Collaborate with cross-functional teams to ensure efficient issue resolution.
  • Maintain detailed documentation of issues and solutions.
  • Work under pressure while maintaining a high level of accuracy and attention to detail.
Experience:
  • Strong experience in production support, ideally at Level 3.
  • Proficiency in SQL, Angular, and J2EE.
  • Ability to troubleshoot and analyze issues in a production environment.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and organizational skills.
  • Ability to prioritize tickets based on impact and urgency.
Nice to Have:
  • Experience working in a fast-paced environment with high-pressure situations.
  • Familiarity with incident management tools and processes.
  • Previous experience in software development or IT operations.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Software Development

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