Application Support Agent Junior 3/ Belgium

il y a 4 semaines


Bruxelles, Région de Bruxelles, Belgique Gemmaone Temps plein

We are looking for:

APPLICATION SUPPORT AGENT JUNIOR

Type of employment: B2B CONTRACT

Location: Brussels (Belgium)

Work model: HYBRID (2 to 3 days per week onsite in Brussels)

Temporary employment: PROJECT-BASED CONTRACT

Your role:

  • Receive and log requests/incidents & questions from users (by e-mail, phone, or face to face); provide technical support, investigate problems, and determine appropriate actions.
  • Keep end-users informed on request status and progress.
  • Participate in meetings with the Commission staff in order to define their needs for the evaluation process.
  • Provide training to Commission staff.
  • Participate in meetings with the development team.
  • Improve documentation/manual for training/shared knowledge.

Your profile:

  • Higher education or equivalent overall experience.
  • A first successful experience in user support (minimum 1 year).
  • European level C1 in French and English is mandatory.
  • Have good analytical skills and quickly understand processes.
  • Be solution-oriented as well as proactive and reactive to any problem.
  • High communication skills and ensure customer satisfaction.
  • Ability to work in an international/multicultural environment.
  • Strong team player with excellent relationship skills.
  • You are stress-resistant and able to impart knowledge at various levels.
  • Any other language is an asset.
  • ITIL Foundation Certified.

If you're interested in this role, apply via e-mail: jobs@gemmaone.com to forward an up-to-date copy of your CV. Please, attach your CV in English.

Advertisement published by Gemma Invest Sp. z o.o., an employment agency registered in KRAZ under no. 27681.

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