Junior Application Agent Support
il y a 3 jours
Company: Cronos Europa
Location: Brussels, Belgium (must live within 2 hours of Brussels by car)
Job Type: Long-term Project
Nationality Requirement: European Union Citizenship Required
For one of our clients at the European Commission, we are currently looking for a Junior Application Support Agent.
Responsibilities
- Act as the primary point of contact for customers seeking technical support via phone or email.
- Diagnose and resolve technical issues related to our applications, including software bugs, system errors, and user challenges.
- Document customer inquiries, reported issues, and resolutions in our ticketing system, ensuring accurate and comprehensive records.
- Collaborate with cross-functional teams, including business teams and software developers, to escalate and resolve complex issues efficiently.
- Provide end-users with guidance and training on effectively using our applications, including best practices and troubleshooting techniques.
- Contribute to the creation and maintenance of knowledge base articles, FAQs, and other self-service resources.
- Assist in testing and validating software updates, patches, and new features before deployment.
Qualifications and Skills
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Prior experience in a customer support role is preferred but not required.
- Strong analytical and problem-solving abilities, with the capacity to diagnose and resolve technical issues efficiently.
- Excellent verbal and written communication skills in English, with the ability to explain technical concepts clearly to non-technical users.
- A customer-centric mindset with a strong commitment to delivering high-quality support.
- Ability to work independently with minimal supervision in a fast-paced, dynamic environment.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook), with experience using help desk or ticketing systems considered a plus.
- Eagerness to learn new technologies and adapt to evolving business needs and priorities.
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