Junior Application Agent Support

il y a 3 jours


Bruxelles, Région de Bruxelles, Belgique Cronos Europa Temps plein

Company: Cronos Europa

Location: Brussels, Belgium (must live within 2 hours of Brussels by car)

Job Type: Long-term Project

Nationality Requirement: European Union Citizenship Required

For one of our clients at the European Commission, we are currently looking for a Junior Application Support Agent.

Responsibilities

  • Act as the primary point of contact for customers seeking technical support via phone or email.
  • Diagnose and resolve technical issues related to our applications, including software bugs, system errors, and user challenges.
  • Document customer inquiries, reported issues, and resolutions in our ticketing system, ensuring accurate and comprehensive records.
  • Collaborate with cross-functional teams, including business teams and software developers, to escalate and resolve complex issues efficiently.
  • Provide end-users with guidance and training on effectively using our applications, including best practices and troubleshooting techniques.
  • Contribute to the creation and maintenance of knowledge base articles, FAQs, and other self-service resources.
  • Assist in testing and validating software updates, patches, and new features before deployment.

Qualifications and Skills

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Prior experience in a customer support role is preferred but not required.
  • Strong analytical and problem-solving abilities, with the capacity to diagnose and resolve technical issues efficiently.
  • Excellent verbal and written communication skills in English, with the ability to explain technical concepts clearly to non-technical users.
  • A customer-centric mindset with a strong commitment to delivering high-quality support.
  • Ability to work independently with minimal supervision in a fast-paced, dynamic environment.
  • Proficiency in Microsoft Office applications (Word, Excel, Outlook), with experience using help desk or ticketing systems considered a plus.
  • Eagerness to learn new technologies and adapt to evolving business needs and priorities.

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