IT Support Agent

il y a 4 jours


Bruxelles, Région de Bruxelles, Belgique Capgemini Temps plein

At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we'll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture, and our focus on continuous learning, we'll provide everything you need to do your best work and become the best you can be.

Your Role

Are you communicative, driven, and people-oriented with solid experience in IT Support? At Sogeti Belgium, we are looking for an IT Support Agent to work with a European Institution, ensuring smooth IT operations and exceptional user support.

Responsibilities include:

  • Acting as a service desk agent, incident agent/analyst, and problem agent/analyst.
  • Handling incident analysis and providing first- and second-line customer support to maximize first-call resolution.
  • Managing on-site support tasks, including PC reconfiguration and installation.
  • Documenting operational procedures and drafting technical content for the knowledge database.
  • Testing, administering applications, and collaborating with system and database administrators for task execution.

Your Profile

  • Minimum 3 years of experience in IT Support.
  • Fluency in English and German (written and oral). French is a strong advantage.
  • Strong communication skills and a user-focused mindset.
  • Proficiency in MS Office applications; knowledge of iOS and Android is a plus.
  • ITIL V3 Foundation Certification.

What do we offer?

At Sogeti Belgium we offer flexibility in more than one way: next to our hybrid way of working, where you can work 70% from home, we also offer our flex abroad program. With this program, you can work up to 45 days abroad, this to maintain a good work-life balance.

Next to this we also offer the following additional benefits:

  • Company car or mobility budget (whatever works best for you)
  • Health insurance
  • Pension plan
  • Eco vouchers from €250/year.
  • A flex plan where you can buy extra days off, update your insurance or buy home office supplies.

When you join Capgemini, you don't just start a new job. You become part of something bigger.

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