IT Support LV1/LV2
il y a 2 semaines
Are you looking for the next step in your career? Join NTT DATA Would you like to pursue your career in Public Institutions? We are currently looking for IT Support LV1/LV2 to join our growing client in Brussels.
Responsibilities:- Single Point of Contact for end-users (VIP).
- Receiving calls and emails, first-line customer liaison.
- Recording incidents and requests in the Service Management Tool.
- Logging all relevant incidents/service request details, allocating categorization and prioritization codes.
- Making an initial assessment and diagnosis of incidents and service requests, and attempting to resolve them.
- Escalating incidents or service requests that cannot be resolved/fulfilled to other support agents in the same support group or to different support groups.
- Recording and updating information in the knowledge database.
- Monitoring progress of incident resolution relative to the appropriate SLA.
- Keeping customers informed on incident status and progress.
- Managing the incident life-cycle, including closure and verification.
- Closing incidents and confirming with the customer.
- Minimum of 3 years of relevant professional experience.
- Fluency in both English and French, mandatory both written and oral.
- ITIL V4 Foundation certification would be an asset.
- You have IT skills (Windows, AD, MS Office).
- An attractive salary package that matches your experience, and extra-legal benefits such as insurances and meal vouchers, or a daily rate that fits your expectations.
- A varied and exciting job in which autonomy and responsibility are key.
- Your office will be in Brussels.
- Full-time working schedule.
Does all the above look like your ideal next move? Send us your CV via the button below as soon as possible so we can get connected
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