Digital Collaboration Principal Technician
il y a 2 semaines
Belgium
NATO BodyNATO Communications and Information Agency (NCIA)
ScheduleFull-time
Application Deadline13-Mar-2025, 10:59:00 PM
Salary (Pay Basis)Grade NATO Grade G12
Who we are:
For more than 70 years, NATO's mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.
Our technology and cyber experts allow NATO to conduct critical operations, protect NATO's airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.
Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.
About the job:
Based in Mons, Belgium you will join the Agency as we embark on a journey to transform our IT services to support NATO's Digital Endeavour. You will join the NATO Digital Workplace Centre (NDWC), which is responsible for the Digital Workplace, covering operational NATO services, across all content classifications and security domains, for desktop computing, mail, instant messaging, video teleconference (VTC), content services platforms, telephony, printing and mobility services. NDWC responsibilities also cover the support of digital events, meetings and large-scale conferences for both the Agency and NATO stakeholders. NDWC also has the responsibility for driving the future roadmaps of these services across the NATO Enterprise to enable a NATO Digital Workplace through new services.
We are looking for a driven and enthusiastic Digital Collaboration Principal Technician (Voice) who will take on the following roles and responsibilities:
- Assist in the delivery of 3rd level technical support of CIS services to internal NCI Agency customers;
- Support remote fault diagnosis of CIS services to internal NCI Agency;
- Carries out remote routine maintenance of the static voice infrastructure, management appliances and other NATO voice equipment;
- Support any changes to the system documentation of existing capabilities if influenced by project activities.
About you:
The valuable knowledge and experience that you bring to this role are:
- Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience;
- At least 3 years' experience implementing, managing, and optimizing collaboration tools and platforms within a digital ecosystem of an organization;
- Good experience deploying communication and collaboration software (such as video conferencing systems, team messaging applications, and document sharing platforms);
- Extensive operation and configuration experience of Cisco call managers and call managers express;
- Extensive operation and configuration experience of Cisco Unified Border Elements;
- Very good knowledge of transmission and telecommunication systems engineering and the associated aspects;
- High level operational and configuration knowledge of voice management appliances such as; cisco prime;
- At least two years' experience with design, deployment and configuration of VoIP solutions including call managers, management appliances and endpoints;
- Experience with device management tools such as HP Network automation, solar winds, or intermapper, to include adding devices to be monitored, creating automatic reporting thresholds, identifying devices that aren't functioning properly;
- Very good knowledge of protocols and standards utilized in VoIP and unified communications; SIP, TLS, MGCP, H.323, RTP (incl. G.711, G.729 codecs), and other similar standards;
- Experience with design, deployment and configuration VoIP equipment integration with unified communications solutions such as Microsoft Lync, Microsoft Skype for Business or Cisco Jabber;
- Experience with virtual environments (ESXi, vSphere, vCenter);
- Experience in utilizing of vendor's toolkits for collection of maintenance data, and ability to analyse them for both: service improvement and troubleshooting purposes;
- Experience with design, deployment, testing and evaluation of communications gateway session border controller, Cisco CUBE;
- Working knowledge of TCP/IP protocols;
- Experience in on-line performance, accounting, fault, security and configuration management of digital networks and associated transmission systems to include switching systems in support of voice and data transfer;
- Fluency in English, both written and spoken.
Note that the work is conducted mainly on site in Mons, Belgium.
What we offer:
- Genuinely meaningful work as part of the most successful alliance in history;
- 3 year contract with competitive tax-free salary and household and children's allowances;
- Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
- Excellent private health insurance scheme;
- Generous annual leave of 30 days plus official holidays;
- NATO Pension Scheme;
- Development programs such as professional training, wellbeing, and more.
To learn more about NCI Agency and our work, please visit our website.
The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.
Additional details on the conditions of application can be found on the NCI Agency career site.
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