Cloud Support Engineer
il y a 4 semaines
Genesys Cloud L1 Support Engineer (24×7) Experience Required: 2+ years (Genesys Contact Center Ops) Role Purpose Provide frontline operational and monitoring support for Genesys Cloud, ensuring uptime, stability, and first-response incident handling. Responsibilities A. Monitoring & Daily Operational Tasks Monitor agent status, queues, and call flow performance using Genesys Cloud dashboards. Monitor concurrency, license usage, trunk status, and routing flows. Perform periodic health checks (15-min/30-min intervals) during peak time. Validate red/amber alerts and create incident tickets immediately. Monitor IVR prompts, DTMF issues, bot responses, and ensure flows are responsive. B. User & Agent Administration Create, update, and disable agents, skills, divisions, and groups. Assign appropriate licenses, roles, and permission sets. Basic configuration updates (wrap-up codes, skills, group assignments). Reset MFA, passwords, and troubleshoot login issues. C. Incident Management First-level diagnosis based on predefined SOPs. Assign ticket severity as per SLA (SEV1–SEV4). Collect preliminary logs/screenshots and escalate to L2. Provide real-time communication for any platform impact. D. Shift & Support 24×7 rotating shifts (3 shifts). Participate in daily shift handover with complete incident summary. Follow standard runbooks, SOPs, and escalation matrix. Required Technical Skills Basic understanding of Cloud Contact Center systems. Familiarity with Genesys Cloud admin UI. Understanding of SIP basics, softphone setup, network basics. Strong communication & support skills.
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Cloud Automation Engineer
il y a 1 semaine
Laeken, Belgique Europa Search Temps pleinCloud Automation Engineer (Freelance) Overview We're seeking two experienced freelance engineers to support cloud infrastructure automation across Azure and AWS environments. Key Responsibilities Develop and maintain Terraform infrastructure as code Build and optimize CI/CD pipelines (Azure DevOps, GitLab) Automate cloud operations and deployment workflows...
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Support Engineer
il y a 7 jours
Laeken, Belgique Sander Temps pleinAs-tu déjà une première expérience en Telecom ? Rejoins cette société pour accélérer ta carrière et devenir un expert incontournable du secteur ! Connectivité, Télécommunication, Réseau, VoIP... tu viens de terminer tes études ou souhaites te spécialiser dans ce secteur en plaine expansion ? Cette opportunité est ta porte d'entrée ! Notre...
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Network & Telecom Engineer
il y a 2 semaines
Laeken, Belgique Cloud Power Luxembourg Temps pleinNetwork & Telecom Engineer We are looking for an experienced Network & Telecom Engineer to join our Infrastructure team for a long-term assignment in Brussels. Brussels | Start date : ASAP Full-time | 50% remote Native French or Dutch + English Role Overview You will be responsible for the operation, optimization, security, and reliability of the network and...
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Cloud Engineer to Architect
il y a 2 semaines
Laeken, Belgique Projective Talent | Part of Projective Group Temps pleinCloud Engineer (Azure) – Grow into Cloud Architect We are looking for a Cloud Engineer with strong Azure expertise who is ready to take the next step towards a Cloud Architect role. You will work in a complex, large-scale environment where cloud platforms are critical to business continuity, security, and innovation—within a utilities / energy market...
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Freelance Infrastructure Engineer Hybrid Cloud
il y a 4 semaines
Laeken, Belgique ClearSource Temps pleinFreelance Infrastructure Engineer Hybrid Cloud Brussels, Hybrid 6-month renewable contract to start January 26 As an Infrastructure Engineer Hybrid Cloud, you will integrate the Run Infrastructure team at You will be responsible for the operational management, reliability, optimization, and security of Azure and M365 environments within a hybrid cloud...
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CLOUD Operations Specialist
il y a 3 semaines
Laeken, Belgique SEIDOR Temps pleinSEIDOR is Hiring – Cloud DevSecOps Engineer (Freelance) Brussels / European Institutions - On-site Role: Cloud DevSecOps Engineer We are looking for an experienced Cloud DevSecOps Engineer to support one of our key European Commission projects. The selected consultant will join a high-impact environment, contributing to cloud operations, automation,...
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Freelance Cloud engineer
il y a 2 semaines
Laeken, Belgique Droppar Temps pleinBen je een freelance Cloud Engineer? Klaar voor een nieuwe uitdaging? Of wil je je netwerk uitbouwen en als IT professional op de hoogte blijven van interessante opdrachten? Vanuit je rol als Cloud Engineer ondersteun je onze klanten met de migratie van hun klassiek softwareontwikkelingsmodel naar een PaaS-oplossing. Je zorgt mee voor technische innovatie en...
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Cloud Architect
il y a 4 semaines
Laeken, Belgique TTR Temps pleinWe are looking for an experienced AWS Solution Architect for a long term freelance mission to drive the design, implementation, and operationalization of secure, scalable, and resilient cloud solutions. In this role, you will work at the intersection of architecture, infrastructure, and operations, ensuring that AWS workloads are designed for performance,...
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Talencia Consulting
il y a 4 semaines
Laeken, Belgique Talencia Consulting Temps pleinTalencia is currently looking for an Infrastructure engineer Hybrid cloud for one of my clients. Mission As an Infrastructure Engineer Hybrid Cloud, you will integrate the Infrastructure team within our organization. You will be responsible for the operational management, reliability, optimization, and security of Azure and M365 environments within a hybrid...
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Cegeka - System Engineer Hybrid Cloud
il y a 2 semaines
Laeken, Belgique Cegeka Temps pleinVoor een langdurige opdracht in Brussel centrum zoeken wij een ervaren System Engineer Hybrid Cloud Infrastructure engineer Hybrid Cloud (Azure & M365) Start: ASAP Duur: 6 maanden (verlengbaar), deels remote Inzet: Voltijds Werkomgeving: Hybride cloud (Azure On-Prem) Taalkennis: Frans of Nederlands als moedertaal en Engels Opdracht Voor een hybride...
