Information Technology Support Specialist

il y a 4 semaines


Brussels, Belgique Brayton Global Temps plein

We are looking for a versatile IT Support Specialist to join our team and work on-site for one of our key clients in Brussels.Tasks:Provide first and second-line technical support, both remotely and on-siteAct as service desk agent and analyst, handling incidents and problems efficientlyAnalyse and resolve incidents, ensuring a high first-call resolution rateLog, track, and follow up on incidents, service requests, and problemsSupport the installation, configuration, and maintenance of end-user environmentsCreate and maintain documentation for operational and support proceduresDraft technical knowledge base articles for internal usePerform testing and basic administration of applicationsCollaborate closely with system and database administrators for delegated tasksRequirements:Minimum of 3 years of on-site IT support experienceExperience in assisting VIP users is a strong assetVery good skills in all of the MS office applicationsVery good skills with end user computers and, more specifically, Windows computersGood knowledge of mobile platforms and core mobile applicationsStrong problem-solving mindset, versatility, autonomy, and a dynamic attitudeRequired certification:ITIL V4 Foundation (or ability to obtain it shortly)Languages:Fluency in both English and French (B2-level or higher)Fluency in German is an asset



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