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2nd line support engineer
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As a key member of the team, you'll tackle complex technical challenges, provide advanced support, and collaborate closely with colleagues to keep the infrastructure secure and optimized. If you're passionate about problem-solving and thrive in a dynamic environment, this is your chance to make a real impact. Your Challenges Act as the technical backbone for escalated IT issues, providing advanced troubleshooting and resolution beyond first-line capabilities Serve as a key point of contact for complex incidents and requests in Windows Server, Active Directory (AD), and network infrastructure Guide and support first-line helpdesk engineers, ensuring efficient ticket handling and knowledge sharing. Perform system administration tasks: Manage and maintain Active Directory (user accounts, groups, permissions), handle Windows Server configurations and updates, perform basic troubleshooting of LAN/WAN connectivity issues and assist with firewall rule reviews and network security configurations Manage licenses and subscriptions for third-party SaaS solutions, ensuring compliance and cost optimization. Collaborate with other teams to resolve cross-functional issues. Maintain documentation for processes, configurations, and troubleshooting steps. Contribute to continuous improvement by identifying recurring issues and proposing preventive measures Our Wish List Strong technical knowledge of Windows environments, Active Directory, and network fundamentals We are looking for someone with at least 5 to 10 years of experience in a similar position. Familiarity with ticketing systems and ITIL-based workflows Hands-on experience with system administration and basic networking Ability to mentor and guide first-line engineers effectively Excellent problem-solving skills and attention to detail Good understanding of SaaS license management and subscription tracking Familiarity with scripting (PowerShell) and cloud environments is a plus Strong communication skills in English and French. Basic Dutch communication. Education: You hold a bachelor's degree in IT, Computer Science, or related field, or alternatively, relevant certifications (e.g., Microsoft Certified: Windows Server/AD, CompTIA Network+) What do we offer you? A permanent contract with a fixed salary A company car of your choice with a charging card Fixed monthly allowance Meal vouchers Internet allowance Group and hospitalisation insurance 32 days' holiday Events and teambuilding Education program We are part of the Cronos family (Belgium's largest IT group), which offers many additional benefits and opportunities, depending on how you want to develop your career.
