Process Expert

il y a 2 semaines


Bruxelles, Région de Bruxelles, Belgique V-IT NV Temps plein
Opportunity: E2E Process Expert

Job Title: E2E Process Expert

Location: Brussels

Start Date: ASAP

End Date: 27/02/2026

Mission Context:

As an E2E Process Expert, your mission is to ensure the operational efficiency of business processes, working collaboratively with Squad Players. Your objective is to maintain an end-to-end vision that enables best-in-class customer and employee journeys, minimizes operational risk, and optimizes costs.

Responsibilities:
  • Contribute to the Tribe's E2E business process strategy and documentation, ensuring ongoing optimization of the cost-to-serve and leveraging automated and industrialized processes.
  • Enrich and update processes in the context of customer journey redesign with support/input from the NPS team and exchange action plans of the Squad.
  • Analyze operational risks of processes with the support of the OPC team.
  • Document processes (creating, updating, deleting) to align all contributors.
  • Monitor the performance and quality of product processes (NPS, NPE, number of incidents, etc.) to improve them.
  • Actively participate in the life and ceremonies of the Squad, constantly sharing Agile values and principles.
  • Assist and ensure end-to-end testing is performed within the Squad and in close collaboration with key stakeholders (Ops, Risk, IT, etc.).
  • Orchestrate the resolution of incident management regarding processes and follow up on corrective actions.
Interaction:
  • Work daily with POs, Designers, and Engineers within the Squad to improve and create E2E processes.
  • Collaborate with Operation Managers and Business Managers outside the Tribe to define/improve E2E Tribe processes.
Language Requirements:
  • Dutch: Strong written and spoken communication skills
  • French: Strong written and spoken communication skills
  • English: Strong written and spoken communication skills
Telework Expectation:

50% on-site & 50% homeworking

Required Experience:
  • Strong technical writing skills and expertise with process modeling techniques and methods.
  • Experience with process modeling tools (Visio, Aris) and the creation of flow charts.
Business Experience:
  • Mandatory: Lean Management, Compliance Knowledge, Performance Analysis, Business Organization.
  • Preferable: Business/Operations/IT relationship, Risk knowledge & Awareness, Data quality & security, Customer Journey approach.
Soft Skills:
  • Strong analytical skills
  • Strong communicator, diplomatic, and customer-oriented
  • Structured approach
  • Able to work independently
  • Accuracy and precision
  • Quality-minded and eye for detail
  • Goal-oriented
  • Leadership skills

Join us in delivering value to end-customers through efficient and optimized business processes.

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