Process Expert
il y a 2 semaines
Job Title: E2E Process Expert
Location: Brussels
Start Date: ASAP
End Date: 27/02/2026
Mission Context:As an E2E Process Expert, your mission is to ensure the operational efficiency of business processes, working collaboratively with Squad Players. Your objective is to maintain an end-to-end vision that enables best-in-class customer and employee journeys, minimizes operational risk, and optimizes costs.
Responsibilities:- Contribute to the Tribe's E2E business process strategy and documentation, ensuring ongoing optimization of the cost-to-serve and leveraging automated and industrialized processes.
- Enrich and update processes in the context of customer journey redesign with support/input from the NPS team and exchange action plans of the Squad.
- Analyze operational risks of processes with the support of the OPC team.
- Document processes (creating, updating, deleting) to align all contributors.
- Monitor the performance and quality of product processes (NPS, NPE, number of incidents, etc.) to improve them.
- Actively participate in the life and ceremonies of the Squad, constantly sharing Agile values and principles.
- Assist and ensure end-to-end testing is performed within the Squad and in close collaboration with key stakeholders (Ops, Risk, IT, etc.).
- Orchestrate the resolution of incident management regarding processes and follow up on corrective actions.
- Work daily with POs, Designers, and Engineers within the Squad to improve and create E2E processes.
- Collaborate with Operation Managers and Business Managers outside the Tribe to define/improve E2E Tribe processes.
- Dutch: Strong written and spoken communication skills
- French: Strong written and spoken communication skills
- English: Strong written and spoken communication skills
50% on-site & 50% homeworking
Required Experience:- Strong technical writing skills and expertise with process modeling techniques and methods.
- Experience with process modeling tools (Visio, Aris) and the creation of flow charts.
- Mandatory: Lean Management, Compliance Knowledge, Performance Analysis, Business Organization.
- Preferable: Business/Operations/IT relationship, Risk knowledge & Awareness, Data quality & security, Customer Journey approach.
- Strong analytical skills
- Strong communicator, diplomatic, and customer-oriented
- Structured approach
- Able to work independently
- Accuracy and precision
- Quality-minded and eye for detail
- Goal-oriented
- Leadership skills
Join us in delivering value to end-customers through efficient and optimized business processes.
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