Operations Officer

il y a 3 jours


Laeken, Belgique Consort Group Temps plein

Are you passionate about operational excellence and customer satisfaction? Then this position is for you. As an Operations Officer, you will be responsible for day-to-day operational control and supporting internal and external stakeholders within our ecosystem: Build side: Provide ad-hoc support on operational and transversal projects Contribute to reporting, documentation, and process improvements Support teams by ensuring clear communication and workflow alignment Assist with data analysis and preparation of follow-up materials Participate in continuous improvement initiatives to optimize operations Run side: Ensure day-to-day operational support and control Act as the first line of support, handling client inquiries and issues via phone calls Act as the point of contact for internal and external clients Manage incidents and operational issues, ensuring timely resolution Guarantee business continuity and customer satisfaction Prepare and maintain operational reports This is your background You have at least 1 years of experience in an operational, administrative, or support role. You enjoy helping people, solving problems, and improving processes. You are looking for a role where communication, structure, and ownership matter. This is your expertise: Strong proficiency in MS Office (Excel, Word, PowerPoint) Comfortable working with various IT tools and business applications Preferably: interest in finance and banking products Strong written and spoken communication in Dutch, French, and English This is how you work as part of a team: Strong communicator, diplomatic, and customer-oriented Independent, structured, and reliable Stress-resistant and adaptable Problem-solver with strong attention to detail Quality-minded and precise This is our commitment At Consort Group, you are an expert who we support so that every assignment becomes a step that counts. Attentive and human onboarding A truly hands-on management style Continuous training opportunities Concrete commitments: inclusion, equality, solidarity The Move Up x United Heroes program to get moving and breathe A comprehensive HR package A culture of feedback and meaningful projects Good to know Location: Brussels (50% on site / 50% remote) Contract: Permanent/Freelance Salary/Rate: Based on experience Job category: Operational Support


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