Ivanti Service Manager
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Job Title: Software Solution Specialist Service - Ivanti Expert
Language: English, and French, Dutch, German are plus
Duration: 1/12/2026 - 31/12/2027
Hybrid position(2 days on-site per week, remaining days will be remote)
- The Users Support product is part of the Digital Workplace product line. The team's primary mission is to deliver robust, user-friendly tools which empower other products and teams within the company to deliver great support services. Our team is providing second-level support for the Service Management tools and also customizes workflows to offer a service “clé en main” to several key users in the business.
- The main tool in the product is Ivanti Service Manager , where Client Group staff members can submit their requests, and support agents handle and resolve the tickets. As our scope is expanding, we're looking for a new Software Solution Specialist to join the team.
- Implementation/development of functional and technical customer requirements through configuration or scripting in the user support tools,
- Ensuring operation and software maintenance together with the team,
- Advise key users on IT service management issues and best practices when using the tool,
- Participate in the end-to-end activities of new developments and configurations
- Initiating and participating in further developments and improvements of the software,
- Ongoing support with the integration of the software into the application and system landscape of Client Group.
- Supporting the testing and training of end users,
Requirements:
- University degree in business informatics, computer science or comparable
- At least 3 years of experience with and up-to-date knowledge of service management tools (preferably Ivanti Service Manager)
- Knowledge of ITIL-based service management
- Experience with Java Script
- Sound experience in planning, development, operation and further development of applications or software systems (standard or customized software)
Additional assets:
- Knowledge of similar service management tools such as Service Now or Zendesk
- Experience with MS SQL, SOAP and REST API
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