Software Solution Specialist – Ivanti Service Manager

Il y a 2 heures
Brussels, Belgique Pauwels Consulting Temps plein
pOur client, a leading organization in the energy sector, is seeking a professional to join their digital workplace team. This role focuses on delivering robust, user-friendly service management tools to empower internal support services. The project involves the implementation, configuration, and continuous improvement of critical software solutions. /pulliImplement functional and technical requirements through configuration and scripting within service management tools. /liliMaintain and operate software systems while ensuring continuous improvements and software updates. /liliAdvise key business users on IT service management best practices and optimal tool utilization. /liliParticipate in end-to-end development activities, ranging from initial planning to final configuration. /liliIntegrate software solutions into the broader application and system landscape of the organization. /liliSupport the testing phase and provide training to end users for new tool functionalities. /li /ululliYou possess a university degree in computer science, business informatics, or a comparable field. /liliYou have 3+ years of experience with service management tools, specifically bIvanti Service Manager /b. /liliYou bring proven experience in the planning, development, and operation of software systems. /liliYou possess knowledge of bJavaScript /b for tool customization and scripting. /liliYou have a solid understanding of bITIL /b-based service management principles. /liliYou're proactive and solution-oriented with strong analytical skills. /liliYou are a collaborative team player who can also work autonomously. /liliYou are fluent in bEnglish /b. /li /ulh3Nice to Haves /h3ulliExperience with bServiceNow /b or bZendesk /b. /liliKnowledge of bMS SQL /b, bSOAP /b, and bREST API /b. /liliExperience in bIT operations management /b. /liliGood understanding of bAgile /b methodologies. /liliGood level of bDutch /b, bFrench /b, or bGerman /b. /li /ulullibStart date: /b ASAP /lilibDuration: /b Long-term /lilibWork regime: /b Full-time /lilibLocation: /b Brussels /lilibWorking model: /b Hybrid (2 days onsite per week) /lilibContract: /b open to both permanent employees and freelancers /li /ul

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