Customer Support Specialist
il y a 3 semaines
This job posting isn't available in all website languages.
Sound made by Sennheiser - For almost 80 years, we are among the world's leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage.
For us, the audio industry is one of the most exciting to work in. In our global family business, you can expect not only a unique team where we trust, value and support each other, but also the opportunity to make your own significant contribution to our collective progress.
Sounds good? Join us as:
Customer Support SpecialistThe position:
Ever had a customer support experience that felt different — where the quality of service shone through? At Sennheiser, our department of customer support consists of a small and enthusiastic team that is working solution-based for our B2B customers such as music stores, integrators, and Sennheiser dealers within EMEA.
We are looking for a new colleague to look after the BeNeFra region who prioritizes exceptional customer care, building a relationship with our customers, and ensuring our customers always feel valued and satisfied.
As a Customer Support Specialist, you will apply your knowledge of company products and services to efficiently process customer information and respond to inquiries, concerns, and complaints in a diplomatic manner. You will increase customer satisfaction and retention by providing dealers, end-users, and colleagues with accurate, consistent, timely, and meaningful information.
Your core tasks include:
- Order entry, applying discounts after proper approvals;
- Providing information about pricing, backorders with estimated ship dates;
- Interfacing with Supply Chain, Accounts Receivable, Marketing, Service, Warehouse, and Technical Support ensuring a smooth process;
- Attending product trainings;
Your profile:
- A minimum of 1-2 years previous customer service experience/order handling in a technical sales environment;
- Excellent communication (oral and written) skills in French, Dutch, and English;
- Experience with MS Office and CRM systems and able to quickly learn company systems and tools;
- Excellent customer service attitude; able to handle difficult customers with diplomacy and tact and to meet deadlines & balance multiple projects in a fast-paced environment;
- Actively seeks additional experience and knowledge in technical/functional areas to gain expertise beyond current assignments;
- Analytical, organizational, and problem-solving skills;
- Promote a proactive and positive work atmosphere;
- Results-focused by aiming for and exceeding performance targets and goals to drive personal accountability.
Environment: Join our international family business where you'll experience a modern, exciting work environment, and a culture where we value people and attitude as our most important assets.
Tasks: International team collaboration and interesting projects that define the future of audio.
Compensation package: We offer a competitive compensation package.
Concert, lecture, music streaming, film, meeting, sound recording in the studio - the audio world is colorful and diverse. And so are we at Sennheiser We therefore welcome all applications - regardless of gender, nationality, orientation, ethnic and social origin, religion, disability, and age.
Do you want to join the team? Apply now.
Please complete the online application form for applications.
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