Customer Journey Expert Non Life

What does your job as a Customer Journey Expert look like?

As a Customer Journey Expert, you shape the customer’s entire digital sales journey. Your role combines strategy, customer experience, data analysis, and digital innovation to drive online sales and increase customer satisfaction. You work closely with the Product teams to align on strategy, prioritize opportunities, and maximize impact. Are you excited to transform the insurance industry? Then this is the perfect job for you

• Driving sales across all channels (digital and brokerage)
• Building and executing a full action plan for the distribution of non-life insurance products
• Developing and optimizing digital sales flows and product pages
• Designing segmentation and personalization strategies
• Continuously improving the digital sales funnel to maximize conversion
• Translating business needs into business requirements, user stories, and test plans
• Supporting product improvements and the development of new value propositions
• Proposing initiatives to enhance digital visibility and customer acquisition
• Implementing initiatives to improve the Net Promoter Score (NPS) of digital customers
• Developing contact strategies aligned with key customer life moments

Bachelor’s or Master’s degree with at least 2 years of experience in a similar digital, sales, or customer journey role Knowledge of digital sales processes; experience in insurance processes or products is a strong plus Strong digital mindset, with skills in design thinking (e.g., Figma), agile methodologies, and analytics tools (e.g., Google Analytics or Adobe Analytics) Excellent communication skills in English, with a good knowledge of French and Dutch Ability to manage end-to-end projects and multiple stakeholders Passion for innovation, digital trends, and continuous learning Customer-focused, collaborative, and result-driven

Who are we looking for?

NN is looking for people who give their best, come up with fresh ideas and are willing to take the initiative. People who can live by our values: care, clear and commit. We believe in an open and inclusive culture, where everyone feels welcome, valued and respected. So be yourself above all

What you get with NN

Your attractive salary package is supplemented by some attractive fringe benefits such as:

• group and hospitalization insurance
• meal and eco-vouchers
• 20 holiday days
• 12 days recovery time

To discover your talents, develop them further and build on your career, you will receive:

• a diverse range of training courses
• a comprehensive onboarding workshops, coaching & well-being services
• opportunities for internal mobility

NN Netherlands is the head office of NN Group, a financial services group with over 180 years of history, helping people care for what matters most to them. We are committed to the financial, physical, and mental well-being of our colleagues and customers – through our products, services, and meaningful advice.

Benefits of working for NN Group Netherlands

Continuous development – Your career progression matters. We support you with a wide range of learning opportunities and a generous training budget to help you reach your full potential.

Meaningful impact – At NN, we invest our time and expertise in making a meaningful difference – for people and the planet. Purpose-driven work is part of our DNA.

Work-life balance – Vitality is key. Our diverse health and well-being offerings help you stay energised and balanced, both at work and beyond.

Diversity & Inclusion

Our approach to diversity and inclusion is simple. It is about embracing everyone. Our networks play a crucial role in achieving our D&I goals. They aim for meaningful change and create many opportunities to engage, connect and support colleagues. Everyone at NN can take an active part in multiple networks including NN Pride, NN Cultural Diversity Network, NN Young Professionals, Woman in Leadership Network and NN Neurodiversity network.

Top Employer

We are proud to be certified as a Top Employer for the 15th year in a row in 2026. The Top Employers Institute certificate recognizes organizations that consciously choose to put their employees first.