SAP Operator/Customer Service Administrator
il y a 4 semaines
For its SAP support department in Belgium, SOA People is looking for a:
Customer service administrator / SAP operator with a good affinity to computer work (m/f)
Our international team of consultants is pivotal in helping us realise our vision. We rely on our consultants to help our customers understand the art of the possible. A key part in helping us grow our business lies in building strong customer relationships and gaining a deep understanding of their needs. We need SAP consultants who know how to analyse business situations using hard and soft data, and who can deliver simple, effective solutions that will enable our customers to outperform their goals. Our mission is to provide intelligent solutions that deliver client success. Each client is unique at SOA People; that’s why no two days are ever the same.
Responsibilities- You daily execute well described support procedures in SAP with the highest degree of accuracy.
- You communicate via email about the result of this work to the service desk coordinator or to customers.
- In case of operational issues, you escalate the matter internally to the support consultants or to the service desk coordinator.
- Although you execute procedures as described, you are looking for possible improvements or new candidate procedures that you notify to the service manager and the service desk coordinator. You assist in creating an updated or new procedure description that can be executed by you or your colleagues.
- You assist the service desk coordinator in administrative tasks of internal and customer reporting on status of support operations.
- You mainly work in Waver.
- You are motivated by having a recurring job well done, and by the challenge to improve your work wherever possible.
- You constantly focus on the quality of your work.
- You are customer and service oriented, meticulous and punctual in your communication to customers.
- You communicate proactively about any support issues to your management.
- You communicate fluently in French, Dutch and English, both orally and in writing.
- You have a good practical knowledge of Office tools: Outlook, Word and Excel.
- Familiarity with the SAP user interface and SAP administration is a strong asset.
If you believe you have what it takes, then this could be a great way to progress your career into something truly special.
Explore Life @SOA PeopleYour new colleague
At SOA People we understand the importance of nurturing talent. We develop and coach you to be the best you can be. We are quick to give you responsibility and a sense of ownership. When the work is done, we celebrate and reward success. We know how to have fun
You’ll be joining a team with a great work ethic; somewhere where you know you can rely on your team members when you need them. You’ll be making a positive contribution to an organisation that is transforming organisations and changing the way people work – for better.
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