Emplois actuels liés à Training coordinator - Walloon Brabant - VELUX Group

Administrative support for our training center in order to develop our offer and increase quantity and quality of our training programs (external and internal).

Member of a team of 3 people, but working in very close collaboration with all the other VELUX employees.

I – KEY RESPONSABILITIES

1: Management of customer relations and all registrations at the Training Center in close collaboration with our sales teams.

2: In charge of all administrative monitoring, organization, support, follow-up and quality of the Training Center & the training sessions.

II – ACTIVITIES

In relation to mission 1 and in close collaboration with the Belgian trainers:

Collaborate with our sales teams for fulfilling at the best our different training sessions

Proactively contact installers for promoting our training sessions and answer all potential questions

Receiving registration requests by telephone, email, Pro Portal, VELUX employees.

Monitoring training files: using LearnUpon system, registrations in CRM, confirmation of registrations, reminder of training sessions, updating customer files in CRM in relation to registration forms for training sessions, monitoring of hot and cold evaluation questionnaires at the end of the training, entering, editing and sending invoices to Companies. Updating PRO PORTAL. Etc…

Ensure the registration of external and internal trainees, by optimizing schedules and coordinating the proper implementation of training sessions

In relation to mission 2:

Prepare meeting reports on training.

Be the interface with other departments (agencies, headquarters, internal employees).

Guarantee the classification of the Training Center if needed (certification)

Participate in the organization and monitoring of the quality process by updating administrative files when needed.

Update communication materials in close collaboration with the Marketing Communication Department and the Belgian trainers.

Produce activity dashboards and monitor indicators (number of trainees, number of sessions, cancelling, …).

Establish the schedule for the coming 6 months, in consultation with the head of the training center & the trainers. Adapt planning when necessary.

Coordinate the training sessions and help the trainers for all administrative or supporting tasks.

Adapt, when needed, all training presentations (off & online sessions)

Develop the online videos library in coordination with our regional structure

III – REQUIRED SKILLS

Knowledge:

Basic mastery of Microsoft Windows & CRM systems

Bilingual (NL/FR) with GB basic prof knowledge

Know-how and interpersonal skills:

Rigor and sense of details

Great sense of organization.

Good interpersonal skills.

Sense of service and customer relationship.

Proactivity.

Creative & curious

Flexibility

Team spirit.

Internal and external communication skills.

Sense of Service.

IV – HIERARCHICAL REPORTING

The incumbent works under the responsibility of the Belgian Market Director.