Technical Coordinator

il y a 1 semaine


Laeken, Belgique OneSource Consulting Temps plein

Job Title: Technical Coordinator / Incident & Problem Manager Languages: Dutch, English, French Description Seniority: Experienced technical coordination and application support professional Mission: • Act as technical manager supporting Business Analysts for the FOCUS mobile policing application. • Monitor, prioritize, and dispatch application-related tickets and ensure timely resolution. • Manage incidents end-to-end: investigation, root-cause analysis, coordination of fixes, and communication. • Plan and coordinate application releases. • Perform compatibility testing between the application and underlying infrastructure. • Maintain regular coordination meetings with the external software development company. • Coordinate interactions between multiple DRI departments involved in the FOCUS suite. • Prepare for and actively participate in the FOCUS steering committee. Mandatory Skills • Application support & technical coordination • Incident & problem management • Release planning & coordination • Stakeholder and vendor management • Ticketing & prioritization processes • Strong communication and organizational skills Contract Details Start Date: TBD Duration: TBD Sector: Public Safety / IT Work Conditions Location: Brussel, VLG ( On-site ) Remote: No


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