Technical Support Manager
Il y a 1 heure
West Flanders, Flanders, Belgique
ESA - Electronic Security Association
Temps plein
Gratuit avec email ou Google
Enregistrez cette offre et organisez votre recherche
Créez un compte gratuit pour enregistrer des offres d'emploi, créer des alertes et revenir à cette liste depuis votre tableau de bord.
Gratuit avec email ou Google
En continuant, vous acceptez nos Conditions d’utilisation & Politique de confidentialité.
- Manage and support the C&PS team to provide first class Pre and Post Sales Support to ADI Global customers and Sales teams
- Set clear objectives, evaluate progress and instill a high performance culture with focus on team work, service excellence and ownership for resolving customer issues
- Manage day to day activities and generate clear and accurate reporting data from an expansive range of tools, such as Salesforce and NiCE
- Liaison with the internal functions including sales, category management, Marketing & E‑Commerce with product support and other service functions
- Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges
- Review daily priorities and take appropriate action to ensure results are achieved
Requirements
- Proven experience in people management
- Technical experience in electronics industry, preferably Fire or Security
- Fluency in Dutch and English
- Fluency in French
- Excellent interpersonal, verbal, and written communication skills
- Good administrative skills
- Ability to work on own initiative
- Willingness to undertake further training to keep up with the changing market
Core Competencies
Demonstrates strong leadership in managing teams to deliver exceptional pre and post sales support, with a focus on service excellence and customer issue resolution. Proficient in utilizing tools like Salesforce and NiCE for reporting and operational management in the electronics industry.
Tools & Technologies
- Salesforce
- NiCE