Marple - Customer Success Engineer @ Marple (startup)
il y a 2 semaines
Marple is a startup based in Antwerp, Belgium. We are a product-focused company, building visualisation software for large time series datasets.
Our customers are top engineering teams that win motorsport championships, develop electrical planes, design new electrical engines and make hyperloop a real thing in Europe.
Performance is a continuous challenge in our product. A typical use case has datasets at 200Hz, 2000 channels, for 1 hour. That means that one such dataset contains 1.4B data points. We allow visualising multiple of these - all the while keeping the UI experience smooth. This makes coding new features certainly not easy, but very interesting.
Job Description
We’re looking for a new colleague to streamline all our contact points with leads and existing customers. Your tasks will range from getting in touch with new leads to onboarding customers to helping them with questions they have along the way.
You’ll be working with our sales team as well as with our technical team, to optimize communications between our customers and our internal teams and relay information as clear and concise as possible, so that new customers are onboarded faster, and existing customers have a dedicated point of contact.
Tasks
- Onboarding of new customers & follow-up on their progress
- Be the first point of contact for our customers
- Visit customers (all over Europe)
- Actively getting feedback from customers/users
- Report customer feedback to the product team
- Keep track of renewals
- Help out with contacting inbound leads
Type
Vacancy
Sector
IT
Location
City
What we offer
We make an offer adjusted to your experience
- Competitive salary with benefits
- Equity (ESOP)
- Flexible approach to paid time off
- An awesome office on the 8th floor with a view on the Schelde
We are not sponsoring EU/Belgian VISAs.
Wanted ProfileWhat we expect from you
Basics:
- Full-time position
- 3 days/week present at the office in Antwerp
- You speak Dutch & your English is exquisite
- You take responsibility for your tasks
- You work in a structured way and deliver quality work
- You report about your work in a clear and concise manner
- You have experience in either: customer success, customer support, sales, or similar software development or engineering, and you are looking for something else
- Experience in working at a fast-moving company or startup
A big plus:
- A basic understanding of coding and software development
- A technical background
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