Customer Success Engineer

il y a 2 semaines


belgium Televic Temps plein

We’re looking for a curious Customer Success Engineer

Televic Conference develops, manufactures, and markets conferencing solutions to high-profile customers worldwide (e.g., the United Nations, the European Parliament, the French Senate, etc.).

In order to boost our growth, we are on the lookout for a curious Customer Success Engineer to resolve technical issues (for international clients) that require expert product knowledge. You collaborate closely with your colleagues in product management and R&D in Izegem. Regularly you go onsite for technical interventions.

ARE YOU...

  • Eager to combine technical expertise and client contact?
  • Excellent in communication skills?
  • And interested to work for an international organization that is in full expansion?

Working as a Customer Success Engineer

Position Overview:

The Customer Success Engineer will play a crucial role in providing exceptional customer support, training, and testing services. This role involves understanding customer needs, developing test scenarios, and leveraging data to improve the customer experience.

Key Responsibilities:

  • Provide advanced technical support and resolve customer issues efficiently. Manage escalated technical troubleshooting, ensuring prompt resolution.
  • Identify product training needs and conduct training sessions to ensure customers are proficient in using our products.
  • Design test procedures and scenarios based on product specifications and customer feedback. Conduct thorough testing to ensure product reliability and performance.
  • Analyze system usage data and customer feedback to identify patterns and areas for improvement. Develop insights and recommendations to enhance customer satisfaction.
  • Work with the product management and R&D teams to address escalated issues and provide a continuous customer feedback loop.
  • Identify upselling and cross-selling opportunities during customer interactions.
  • Collaborate with the sales team to support large, complex sales opportunities by providing technical expertise and ensuring customer requirements are met.

Professional skills we’re looking for:

  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • Proven experience in a customer success or technical support role.
  • Strong technical troubleshooting and problem-solving skills.
  • Excellent communication and training delivery abilities.
  • Experience in testing and quality assurance processes.
  • Proficient in data analysis and interpreting system usage metrics.
  • Fluent in English and French.
  • Willing to travel 10-15% of the time.

What’s in it for you?

  • The chance to work on state-of-the-art products in a market that represents sustainability;
  • A full time contract (38 hour week) at a company that has international success, but remains solidly rooted in Belgium as it keeps on growing;
  • An attractive salary, supplemented with our personalized Televic Bonus Plan as well as legal benefits;
  • An environment driven by teamwork and the constant will to innovate;
  • The chance to deliver quality, because that’s what we stand for;
  • A stimulating, no-nonsense mentality, with an eye for your unique talents and growth.
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