Customer Success Engineer
il y a 2 semaines
We’re looking for a curious Customer Success Engineer
Televic Conference develops, manufactures, and markets conferencing solutions to high-profile customers worldwide (e.g., the United Nations, the European Parliament, the French Senate, etc.).
In order to boost our growth, we are on the lookout for a curious Customer Success Engineer to resolve technical issues (for international clients) that require expert product knowledge. You collaborate closely with your colleagues in product management and R&D in Izegem. Regularly you go onsite for technical interventions.
ARE YOU...
- Eager to combine technical expertise and client contact?
- Excellent in communication skills?
- And interested to work for an international organization that is in full expansion?
Working as a Customer Success Engineer
Position Overview:
The Customer Success Engineer will play a crucial role in providing exceptional customer support, training, and testing services. This role involves understanding customer needs, developing test scenarios, and leveraging data to improve the customer experience.
Key Responsibilities:
- Provide advanced technical support and resolve customer issues efficiently. Manage escalated technical troubleshooting, ensuring prompt resolution.
- Identify product training needs and conduct training sessions to ensure customers are proficient in using our products.
- Design test procedures and scenarios based on product specifications and customer feedback. Conduct thorough testing to ensure product reliability and performance.
- Analyze system usage data and customer feedback to identify patterns and areas for improvement. Develop insights and recommendations to enhance customer satisfaction.
- Work with the product management and R&D teams to address escalated issues and provide a continuous customer feedback loop.
- Identify upselling and cross-selling opportunities during customer interactions.
- Collaborate with the sales team to support large, complex sales opportunities by providing technical expertise and ensuring customer requirements are met.
Professional skills we’re looking for:
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Proven experience in a customer success or technical support role.
- Strong technical troubleshooting and problem-solving skills.
- Excellent communication and training delivery abilities.
- Experience in testing and quality assurance processes.
- Proficient in data analysis and interpreting system usage metrics.
- Fluent in English and French.
- Willing to travel 10-15% of the time.
What’s in it for you?
- The chance to work on state-of-the-art products in a market that represents sustainability;
- A full time contract (38 hour week) at a company that has international success, but remains solidly rooted in Belgium as it keeps on growing;
- An attractive salary, supplemented with our personalized Televic Bonus Plan as well as legal benefits;
- An environment driven by teamwork and the constant will to innovate;
- The chance to deliver quality, because that’s what we stand for;
- A stimulating, no-nonsense mentality, with an eye for your unique talents and growth.
-
Marple - Customer Success Engineer @ Marple (startup)
il y a 2 semaines
belgium Vlaamse Technische Kring vzw Temps pleinCustomer Success Engineer @ Marple (startup)Marple is a startup based in Antwerp, Belgium. We are a product-focused company, building visualisation software for large time series datasets.Our customers are top engineering teams that win motorsport championships, develop electrical planes, design new electrical engines and make hyperloop a real thing in...
-
Customer Success Manager
il y a 2 semaines
belgium Prezly - PR Software Temps plein️ Important: While this is a fully remote role, we only accept candidates within a 2-hour time difference from CET (Central European Timezone).At Prezly, “Customer Delight” isn’t just a phrase – it’s the heartbeat of our company. As a bootstrapped organization, our customers are our lifeblood. Their success drives our success, and their...
-
Customer success manager
il y a 2 semaines
belgium Payflip Temps pleinBenchmarking report with flex plan data of 2024 is out now! Download here.Payflip is growing raaaaazingly fast and is looking for a CS hero! Are you also convinced that wages are not just a matter of some numbers? Always wanted to boost the purchasing power of 11 million Belgians? Do you have an undeniable talent for customer relationship management? Then we...
-
Customer Success Manager
il y a 2 semaines
Belgium Pentera Temps pleinMust be based in Belgium (Remote position) Accelerate Your Career in Cybersecurity! Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world’s best red teams. At Pentera,...
-
Customer Success Manager
il y a 3 semaines
vlaanderen, belgium Freshtechit Temps plein5 hours ago Be among the first 25 applicantsDirect message the job poster from FreshtechitExecutive Head Hunter- London, EMEA, APAC (retained assignments)Customer Success Manager - SAAS- Hybrid workingOur client is a leading SAAS/ digital marketing company that helps their clients maximize the engagement of their own customers and improve their marketing...
-
Customer Support Engineer
il y a 2 semaines
belgium Chipright Temps pleinAs part of this team, you will be guiding the customers to success. Our hyperspectral system hardware and software is used by companies all around the world. Delivering both a reliable and user-friendly experience tailored to each customer is key to making them successful. You will be actively working with engineers in the fields of medical, aerospace,...
-
Senior Customer Success Manager
il y a 2 semaines
belgium Joomag Temps pleinSenior Customer Success Manager (Europe-based, Remote)Trusted by over 5,000 customers and millions of users, Joomag is a digital publishing and content experience platform that helps companies easily create and deliver interactive publications from PDFs or templates. We provide in-depth analytics and behavioral insights to optimize your content strategy,...
-
Customer Success Engineer
il y a 2 semaines
belgium Icometrix Temps pleinicometrix is a fast-growing company focused on impacting the lives of people with neurological conditions through its unique AI solutions that assist radiologists and neurologists in the reading of brain MRI and CT scans. The headquarters are based in Leuven, Belgium, but icometrix already has a US team present.Our customers include hospitals and...
-
Customer Support Engineer
il y a 2 semaines
belgium KLA-Belgium Temps pleinCustomer Support EngineerApply locationsITA-Italy-Remote-KLA Montbonnot, France Leuven, Belgiumtime type Full timeposted on Posted 26 Days Agojob requisition id 2423614Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our...
-
Customer Success Manager Antwerpen
il y a 2 semaines
belgium 3P - Public Procurement Partners Temps plein3P is een succesvol en groeiend softwarebedrijf voor de publieke sector. We ontwikkelen software voor overheidsinstellingen en zijn hierbij de Belgische marktleider op het gebied van overheidsopdrachten. Daarnaast bieden we ook software aan voor facilitair beheer. 3P staat bekend om haar uitmuntende service en haar ijzersterke software waarmee we onze...
-
Risk Engineer
il y a 2 semaines
belgium Zurich 56 Company Ltd Temps pleinZurich Insurance Benelux is looking for an experienced Risk Engineer who can combine technical expertise with business knowledge to help our customers achieve their risk management objectives in a pragmatic way. As a Risk Engineer at Zurich, you will be responsible for understanding, managing, and covering risks. You will visit our customers on-site,...
-
Risk Engineer
il y a 2 semaines
belgium Zurich Australian Insurance Ltd. Temps pleinZurich Insurance Benelux are looking for an experienced Risk Engineer who is able to combine technical expertise with business knowledge to help our customers achieve their risk management objectives in a pragmatic way. As a Risk Engineer at Zurich, you are responsible for understanding, managing, and covering risks. You will be visiting our customers...
-
IT Engineer
il y a 3 semaines
belgium Triglav Digital Temps plein01/01/2025 to 31/12/2025Work Location: NAMURDescription:Would you like to develop your talents?Feel passionate about your work, and experience our company’s growth? Then come in and talk to us!We are currently looking for a:SDWAN Engineer(Namur/Brussels)Job description:The Proximus EBU, Enterprise Business Unit, is responsible for designing, installing,...
-
Principal Sales Engineer
il y a 3 semaines
belgium Zscaler Temps pleinThe Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution...
-
Junior Solution Engineer Ghent HQ, Belgium
il y a 3 semaines
belgium Tekst.ai BV Temps pleinTekst is on the lookout for a rockstar Junior Solutions Engineer. At Tekst, our mission is to make AI work for the enterprise. As a Solution Engineer, you will have direct impact on how our product creates everyday magic for our customers. This role will net you a unique position in a successful enterprise-focused startup. We’re all about product and...
-
Cybersecurity presales engineer
il y a 2 semaines
belgium Nomios Temps pleinWe are Nomios! Our purpose is to make sure that every company in Europe is and stays “secure & connected”. How? With our expertise in cybersecurity and network infrastructure, we build secure digital infrastructures. For more than 15 years, with 400+ Nomios experts in 7 countries. And we’re still expanding! Because we don’t intend to slow down,...
-
Senior Field Application Engineer
il y a 2 semaines
Belgium Wenham Carter Group Temps pleinWenham Carter are partnered with an Industry-Leading GNSS Technology Provider providing reliable, centimeter-level positioning solutions for a wide range of industries, including robotics, construction, surveying, and maritime applications. Due to their continued growth and success, they are hiring for a Senior Field Application Engineer to join the team....
-
Customer Succes Manager
il y a 2 semaines
belgium Televic Temps pleinTelevic Education develops high-quality educational technology. Our flagship product is assessmentQ, a digital exam platform. It is a SaaS solution that allows our customers to evaluate, grow, certify knowledge & skills and is used daily in hundreds of classrooms, training and exam centers, educational publishers, public authorities and companies...
-
Customer Care field engineer
il y a 3 semaines
belgium J-Tec Material Handling Temps pleinJ-Tec Material Handling is part of the Katoen Natie group. Katoen Natie is a global logistics and applied engineering provider. To optimally serve its customers, the organization is decentralized in business units, each acting independently and offering tailor-made solutions.J-Tec Material Handling is the process engineering business unit of the group,...
-
Application Support Engineer
il y a 2 semaines
belgium Biobest Group Temps pleinAt BioFirst Group, we are dedicated to our customers, delivering innovative and sustainable crop protection and pollination solutions that empower agriculture and horticulture worldwide. Recognized for our excellence, our commitment to be the most reliable partner for our customers and our strong international growth, we are proud to be a leader in...