Helpdesk Engineer Software Applications, East Flanders

il y a 3 jours

Gent, Flandre, Belgique TN Belgium Temps plein

Social network you want to login/join with:

Helpdesk Engineer Software Applications, East FlandersClient:

Movu Robotics

Location:

East Flanders

Job Category:

Other

EU work permit required:

Yes

Job Reference:

ca5a9dcbb81f

Job Views:

6

Posted:

03.03.2025

Expiry Date:

17.04.2025

Job Description:

We are looking for a highly motivated and experienced individual to join our team as Helpdesk Engineer for software applications.

  • As one of the Helpdesk Engineers, you will receive calls from customers, integrators, and Movu technicians on site. You will support on topics related to Warehousing Software applications.
  • You own the case, and if you are not able to solve it yourself, you are responsible for gathering the necessary information to escalate this to an expert in the matter.
  • You are punctual in following up on calls & incoming emails.
  • You monitor and follow the troubleshooting to the point where you can supply a solution.
  • You analyze the calls in an offline mode for the purpose of structural improvements, which you prepare for our R&D department.
Qualifications:
  • You have experience in software support, preferably in a helpdesk function (or related), in a B2B environment.
  • You can rely on an education in IT / Software or related.
  • You are technically proficient, with an understanding that technology serves as a means for innovative solutions.
  • Next to Dutch, you have a fluent knowledge of English. Any additional language is an advantage.
  • Relevant experience in a logistic industry is a plus.
  • You have organizational skills and demonstrate attention to detail.
  • You have excellent time management and prioritization skills, and you're able to effectively manage multiple tasks simultaneously.
  • You are stress-resistant and have the gift to make a customer feel comfortable and helped, even in stressful situations.
What do we offer you?
  • A place in an enthusiastic, young organization with the necessary ambitions.
  • The necessary freedom and opportunity to take initiative.
  • An intensive training by experienced people.
  • An attractive salary in an international environment with many benefits:
    • Company car with fuel card/charging pass
    • Group & health insurance
    • Meal vouchers (8€)
    • Net allowances
    • CAO90 Bonus
    • Laptop
    • iPhone + subscription
    • 20 days of vacation plus 12 extra days for working a full year on a 40h workweek instead of 38h (32 leave days in total)
    #J-18808-Ljbffr

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