Senior Technical Support Advisor
il y a 2 semaines
2 days ago Be among the first 25 applicants
Direct message the job poster from MSX International
The Technical Support Team will be responsible for delivering high-quality service to the client. A personalized and caring trouble-free interaction by knowledgeable and professional people, capable of adapting their mission to the specific case of the person they are in contact with.
The aim is to support the Aftersales Network in repairing the vehicles in the most professional, accurate, and efficient way.
Duties and Responsibilities:
- Provide remote technical support to the Aftersales Network and Field Service Engineer Team, in case of difficult repairs or diagnosis for legacy and new models.
- Manage the internal process of escalation.
- Provide insights and suggestions to the Field Service Engineer Team on how to solve a case, researching similar cases within internal systems and databases.
- Support the Customer Care Call Centre daily operations, sharing with them the most updated findings, best practices, and FAQs on the most common topics.
- Create ad hoc reporting based on the data provided by the Technical Support Ticketing System, AISC system, Warranty System, or any other system involved in the processes.
- Identify emerging repairing trends or quality issues as a result of reports analysis.
Required Skills and Qualifications:
This is a fantastic opportunity if you are an experienced automotive technical engineer, who has a passion for cars and delivering exceptional customer experience.
This role is made for you if you…
- are trained and certified to 'Master Technician' status or equivalent.
- have (electrical) diagnosis skills and experience.
- have high voltage/EV experience (desirable).
- are able to investigate, report on, and diagnose complex vehicle systems, either "hands-on" or remotely.
- thrive in a fast-paced environment and can focus on multiple tasks and deadlines at the same time.
- have pre-experience as L1 Technical Support moving to L2.
Required languages:
- Fluency in English (min. C1 level) and PRE communication skills in Dutch and French languages.
- Any additional languages are welcome.
What's in it for you?
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all.
Working pattern and location:
- Permanent
- Monday-Friday
- Hybrid (home office – office presence)
Why do you choose MSX?
In addition to this great challenge, we as MSX International offer a suitable salary and fringe benefits. At MSX, you get the freedom to work independently on projects and still be part of a successful, supportive team.
Who are we?
MSX is a business services provider in the field of Business Process Outsourcing, providing technology-enabled services to the Automotive sector. With 5,000 industry experts in 80 countries, we seek the best strategic solutions to help and develop car manufacturers, importers, and dealer networks within a rapidly evolving industry.
Our goal is to support our customers by improving processes, increasing sales, reducing costs, and keeping clients satisfied.
Do you want to be part of a motivated, successful team of specialists who make this possible?
Seniority level- Mid-Senior level
- Full-time
- Engineering, Quality Assurance, and Consulting
- Wholesale Motor Vehicles and Parts, Motor Vehicle Parts Manufacturing, and Motor Vehicle Manufacturing
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