Senior Technical Support Advisor

il y a 2 semaines


Bruxelles, Région de Bruxelles, Belgique MSX International Temps plein

2 days ago Be among the first 25 applicants

Direct message the job poster from MSX International

The Technical Support Team will be responsible for delivering high-quality service to the client. A personalized and caring trouble-free interaction by knowledgeable and professional people, capable of adapting their mission to the specific case of the person they are in contact with.

The aim is to support the Aftersales Network in repairing the vehicles in the most professional, accurate, and efficient way.

Duties and Responsibilities:

  • Provide remote technical support to the Aftersales Network and Field Service Engineer Team, in case of difficult repairs or diagnosis for legacy and new models.
  • Manage the internal process of escalation.
  • Provide insights and suggestions to the Field Service Engineer Team on how to solve a case, researching similar cases within internal systems and databases.
  • Support the Customer Care Call Centre daily operations, sharing with them the most updated findings, best practices, and FAQs on the most common topics.
  • Create ad hoc reporting based on the data provided by the Technical Support Ticketing System, AISC system, Warranty System, or any other system involved in the processes.
  • Identify emerging repairing trends or quality issues as a result of reports analysis.

Required Skills and Qualifications:

This is a fantastic opportunity if you are an experienced automotive technical engineer, who has a passion for cars and delivering exceptional customer experience.

This role is made for you if you…

  • are trained and certified to 'Master Technician' status or equivalent.
  • have (electrical) diagnosis skills and experience.
  • have high voltage/EV experience (desirable).
  • are able to investigate, report on, and diagnose complex vehicle systems, either "hands-on" or remotely.
  • thrive in a fast-paced environment and can focus on multiple tasks and deadlines at the same time.
  • have pre-experience as L1 Technical Support moving to L2.

Required languages:

  • Fluency in English (min. C1 level) and PRE communication skills in Dutch and French languages.
  • Any additional languages are welcome.

What's in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all.

Working pattern and location:

  • Permanent
  • Monday-Friday
  • Hybrid (home office – office presence)

Why do you choose MSX?

In addition to this great challenge, we as MSX International offer a suitable salary and fringe benefits. At MSX, you get the freedom to work independently on projects and still be part of a successful, supportive team.

Who are we?

MSX is a business services provider in the field of Business Process Outsourcing, providing technology-enabled services to the Automotive sector. With 5,000 industry experts in 80 countries, we seek the best strategic solutions to help and develop car manufacturers, importers, and dealer networks within a rapidly evolving industry.

Our goal is to support our customers by improving processes, increasing sales, reducing costs, and keeping clients satisfied.

Do you want to be part of a motivated, successful team of specialists who make this possible?

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Engineering, Quality Assurance, and Consulting
Industries
  • Wholesale Motor Vehicles and Parts, Motor Vehicle Parts Manufacturing, and Motor Vehicle Manufacturing
#J-18808-Ljbffr

  • Bruxelles, Région de Bruxelles, Belgique MSX International Temps plein

    Technical Support Team will be responsible for delivering a high quality service to the client. A personalized and caring trouble free interaction by knowledgeable and professional people, capable to adapt their mission to the specific case of the person they are in contact with. The aim is to support the Aftersales Network in repairing the vehicles in the...


  • Bruxelles, Région de Bruxelles, Belgique MSX International Temps plein

    Technical Support Team will be responsible for delivering a high quality service to the client. A personalized and caring trouble free interaction by knowledgeable and professional people, capable to adapt their mission to the specific case of the person they are in contact with. The aim is to support the Aftersales Network in repairing the vehicles in the...


  • Bruxelles, Région de Bruxelles, Belgique MSX International Temps plein

    Technical Support Team will be responsible for delivering a high quality service to the client. A personalized and caring trouble free interaction by knowledgeable and professional people, capable to adapt their mission to the specific case of the person they are in contact with.The aim is to support the Aftersales Network in repairing the vehicles in the...


  • Bruxelles, Région de Bruxelles, Belgique Nestlé SA Temps plein

    Nestlé Purina Petcare Belgium is looking for a dynamic Technical & Nutritional Advisor.Are you a highly motivated and experienced professional in the veterinary industry? Are you passionate about driving advocacy and recommendation for Purina products within the vet and breeder community? If so, we have an exciting opportunity for you to join our team at...


  • Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps plein

    Social network you want to login/join with:Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of...

  • Senior Customer Advisor

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Besix Real Estate Development NV Temps plein

    As a subsidiary of BESIX Group – the first leading Belgian construction company existing for more than a century – BESIX RED relies on the multidisciplinary expertise of the greatest talents. Together they develop ambitious and innovative projects, creating value for cities and their inhabitants.With a strong focus on creating sustainable buildings that...


  • Bruxelles, Région de Bruxelles, Belgique Axis Group - HR Advisor Temps plein

    Looking for a challenging career as a Senior Non-Life Insurance Advisor in a hearty Brussels insurance agency?Work with a dynamic team, analyze client needs, manage leads and build lasting relationships.The ideal candidate will have a Bachelor's or Master's degree, commercial experience, fluent language skills and strong communication skills.Our client...

  • Technical Advisor

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Sto nvsa Temps plein

    Seniority Level: AssociateEmployment Type: Full-timeJob Function: Engineering and Project ManagementIndustries: Wholesale Building Materials, Civil Engineering, and ConstructionJob OverviewBe among the first 25 applicants for the Technical Maintenance/Asset Manager - Photovoltaic position in Brussels, Brussels Region, Belgium. This job was posted 1 week...


  • Bruxelles, Région de Bruxelles, Belgique MSX International Temps plein

    Technical Support Team will be responsible for delivering a high quality service to the client. Provide remote technical support to the Aftersales Network and Field Service Engineer Team, in case of difficult repairs or diagnosis for legacy and new models Providing insights and suggestion to the Field Service Engineer Team on how to solve a case,...

  • Senior EU Policy Advisor

    il y a 5 jours


    Bruxelles, Région de Bruxelles, Belgique Edelmanadvisory Temps plein

    Edelman Global Advisory is dedicated to shaping the agenda and influencing policy initiatives for our clients in the food and fast-moving consumer goods sectors. We're seeking a Senior EU Policy Advisor to join our team in Brussels and help us achieve our goals.About the JobThis is a fantastic opportunity for someone with six to eight years of experience in...

  • Customer Support Advisor

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Language Matters Temps plein

    Customer Support Advisor (Polish/Czech/Lithuanian speaking) Czech, English, Lithuanian, Polish Up to €3100 per month + 13th month + relocation package One of the leaders in the automotive industry is in urgent need of Customer Support Advisors with Polish, Czech and Lithuanian language skills to join their young and dynamic team in Ghent, Belgium. You...


  • Bruxelles, Région de Bruxelles, Belgique Xpert54 Temps plein

    Région Bruxelles, BelgiqueDevenir XpertChez Xpert54, nous engageons des Xperts techniques exceptionnels (CDI, Freelance) pour les mettre à disposition d'entreprises d'exception.Grâce à notre expertise et à notre capacité à soutenir leur croissance et leur innovation, nous sommes le partenaire privilégié de nos clients. Nous leur proposons des...


  • Bruxelles, Région de Bruxelles, Belgique Wipro Temps plein

    About Us: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their...


  • Bruxelles, Région de Bruxelles, Belgique The Aerospace Corporation Temps plein

    Systems Engineer – Space Architectures and Integration AdvisorSystems Engineer – Space Architectures and Integration AdvisorApply locations Pentagon, VA time type Full time posted on Posted 3 Days Ago job requisition id R011350The Aerospace Corporation is the trusted partner to the nation's space programs, solving the hardest problems and providing...

  • Senior IT Advisor

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Olymp Advisors Brussels Temps plein

    Collaboration and mutual growth are at the heart of what we do, enabling our clients to achieve their goals while fostering personal and professional development within our team. These values are embedded in how we operate—both within our teams and in our relationships with clients. As a Senior IT Risk & Controls Advisor, you will play a pivotal role in...

  • Senior Legal Advisor

    il y a 1 jour


    Bruxelles, Région de Bruxelles, Belgique Robert Walters Temps plein

    Robert Walters is seeking a Senior Legal Advisor to support our client, a Brussels-based international services company, in their search for a Freelance General Counsel.Key ResponsibilitiesThe ideal candidate will be responsible for:Employment Law & Compliance Support:Contract Management:Review and advise on contracts, terminations, compensation, benefits,...

  • Senior Tax Advisor

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps plein

    Grant Thornton in België is lid van Grant Thornton International Ltd, één van 's werelds grootste netwerken van onafhankelijke accountants- en adviesorganisaties. Met ruim 72.000 professionals in meer dan 140 landen nemen we wereldwijd een vijfde positie in.Vanuit 7 Belgische vestigingen (Antwerpen, Brussel, Gent, Turnhout, Doornik, Jumet en Luik) staan...

  • Tax and Legal Advisor

    il y a 3 semaines


    Bruxelles, Région de Bruxelles, Belgique Axis Group - HR Advisor Temps plein

    Join a dynamic team as a Legal and Tax Advisor specialized in life insurance In this rewarding role, you'll keep abreast of legislative developments and contribute your expertise to guide management and optimize life insurance products. You'll benefit from a collaborative environment where your analyses and recommendations will have a direct impact. With a...

  • Technical Advisor

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Scitis Recrutement & Assessment Temps plein

    SCITIS recherche pour son partenaire AF COMPRESSORSun(e) TECHNICAL ADVISOR (m/f)De réputation internationale, Ateliers François S.A. est l'un des plus grands producteurs de compresseurs à piston dédiés au soufflage de bouteilles en PET et compte de nombreuses représentations dans le monde entier, ainsi que des usines en Chine et en Inde. L'usine de...

  • Medical Advisor Support

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Mantell Associates Temps plein

    Mantell Associates is currently partnered with an extremely ethical CRO based in Belgium, assisting in their search for a Medical Advisor. Medical Advisor - Responsibilities: Assists the company's scientific leadership in developing and implementing the company's scientific purpose and strategic goals, as directed by the R&D Director and other team members...